Richer Sounds - THE UK's HI-FI, HOME CINEMA & FLAT PANEL TV SPECIALISTS!

BIGGEST BRAND, BEST PRICES, EXPERT ADVICE & TAKE IT HOME TODAY!

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FREQUENTLY ASKED QUESTIONS
 

Where are your stores?
Click on the map opposite for a list of all our store locations, complete with links to store pages containing relevant contact information, a map, parking info and a brief introduction to the team.

I’ve never bought a system or TV before, and I have no idea where to start. How can I be sure that I’m getting the right equipment?
Our sales teams are happy to assist people with varying degrees of experience of hi-fi, home cinema or flat screen TVs. We’ll talk in layman’s terms, and where possible, invite you to judge equipment in stores for yourself. If you want a more technical or in-depth explanation, we’re happy to do that, too!

For ultimate peace of mind, we can offer you a quotation and installation service – we’ll even walk you through the features of your new bit of kit.

How can I listen to my choice of products?
All of our stores have demonstration facilities. We’ll try to accommodate drop-in requests, but it may be necessary to book an appointment due to prior commitments – click on the store finder map to get contact details for your local store.

Why don’t I see some of the brands in your stores stocked elsewhere?
Many of the brands that manufacture hi-fi, home cinema or flat screen TVs don’t manufacture anything else and so may not have been brought to your attention. A quick scan at any specialist audio-visual magazine will confirm that we stock premium products made by acknowledged specialists. In some instances, we are the sole British distributors for the brands we carry. This allows us to deal directly with manufacturers, ensuring we offer you even bigger savings.

Why are some prices different?
Some prices are liable to fluctuate due to our commitment to always offer our customers the best value for money. All prices are correct at the time of going live. If, however, you wish to purchase offers seen online in your local store, please take a printout of the product(s) you are interested in.

Why are offers sometimes ‘temporarily out of stock’ or ‘sold out’?
We include all our range online with the most up to date stock information we can supply. Unlike some of our online competitors who process your order then inform you that you have a 6 week delivery wait we would rather give you the information before you hand over your cash. Due to the high demand for our products and the fact that some of our deals are finite in supply, a few of our lines have limited availability. As a result products showing as 'In-store callers only' or 'temporarily out of stock' may be available in your local branch when they are sold out on the web, as we always try and give those customers who have gone out of their way to make a special journey to one of our stores stock priority.

Variations in store sizes and the sheer volume of our sales may make some models hard to tracks down. Please call our Customer Service Call Centre on: 0333 900 0095 or email stockenquiries@richersounds.com if you experience any problems getting hold of a particular item at your local branch.

If I’m not able to get to my local store, can I reserve a product for later collection?
Yes you can, simply phone your local store to make sure it’s in stock and they will take care of it for you (in-store customers only). All we ask is that you give us your contact details in the event that someone else wants to buy your product in the meantime.

Why should I buy a Supercare 5 year guarantee?
Our extended guarantees are extremely comprehensive. They are also a fraction of the cost our competitors ask for, and are charged as a single one-off payment – you don’t have to hand over your bank details, and we don’t take cash out of your account for years and years. But don’t just take our word for it! Diverse publications such as The Guardian, Independent and Which? Magazine have all commended it as being great value – not surprising, as if you don’t use your Supercare within 3 years, it’s free!

Do We Sell Seconds?
We quite frequently hear of our competitors (who are naturally frustrated at our prices) telling customers that the only reason we are so cheap is that all our goods are either seconds, returns, stolen, counterfeit, second-hand etc... This is, of course, utter nonsense and simply sour grapes on their part! If it were true it would be both illegal and hardly good customer relations - something we assure you we take very seriously. All our stock is brand new in sealed cartons unless clearly stated otherwise.

Definitions are:  Last Few To Clear = Stocks limited/not available in all stores. Some may be ex-display or ex-repair at this price (ex-display stock and ex-repair goods carry a 12 month guarantee). GRADED/Factory Repack = mail order returns or ex-service products, thoroughly tested and re-sold with a 12 month guarantee (unless otherwise stated). All prices include VAT.
(Some prices may differ in our stores in Eire due to distribution costs and currency fluctuations.)

How do I get my goods from my local store to my home?
Some stores have parking spaces adjacent which you are more than welcome to use while you are shopping with us. If these spaces are full, or your local shop doesn’t have an on-site car park, we’ll happily pay your parking fee for the duration of your visit – simply provide us with a receipt. If you are travelling by foot or public transport, we’ll call you a cab, or arrange delivery for you – just ask!

What happens if a product goes wrong?
Simply return your purchase to your nearest branch or, if bought on the web, contact the aftersales department at webaftersales@richersounds.com for collection (collection and redelivery charges may apply). If the item is less than a month old we'll give you a full refund or exchange it (whichever you prefer). Plasma/LCD over 30” customers - please contact our Plasma Helpline on 0333 900 0095 to arrange repair. If your item is older than this (but less than a year) we'll repair it for you completely free of charge. *

If you have bought a Supercare 5 year guarantee then please let us know at the time you contact us.

*Excludes styli, abuse, excessive wear 'n' tear e.g. commercial use, screen burn caused by channel logos or other static images, dead pixels of an amount not covered by the manufacturer's specifications (statutory rights not affected).

What happens if I need help or advice after I’ve purchased something?
Your first port of call should be to speak to the sales team at your local store – they can easily familiarise themselves with your buying history and have extensive product knowledge. If you cannot visit or get through on the phone (and we appreciate our shops get very busy at times), please contact our Call Centre on 0333 900 0095 or email customerservices@richersounds.com.

We firmly believe a customer is forever, not just for a single visit. We’re on hand to provide help and support for the life of your system or TV, and to ensure that you get maximum enjoyment from your purchase(s).

How can I give my feedback on Richer Sounds?
We try hard, but we’re only human! Due to recent changes in government legislation, our lawyers tell us that it is necessary to employ real people in our stores.
Although we think they are the best you’ll find, please don’t expect the impossible. We hope we get it right at least 99% of the time but even if we do, (and we’re still trying to improve) that means that out of the millions of customers we serve each year, a few are bound to be disappointed in one way or another. For the sake of future customers as much as for you we need to know if we’ve gone wrong. Please help us. All receipts include a short questionnaire that we beg you to fill in, because if we’ve done something wrong we can’t put it right if we don’t know about it. Julian insists on seeing every one (you’ll notice they’re addressed to him personally, postage paid), and if you’re disappointed in any way we’ll do our best to make you happy!
The address is, Julian Richer, Richer Sounds Plc, Freepost SE5508, London SE1 4BR (Freepost can take up to 14 days to arrive).  Alternatively, please see the Contact Us area on our website.

Store Finder Map
London - Chiswick London - Swiss Cottage London Bromley London Croydon London City London Bridge London Holborn London Chelsea London Kingston London - Southgate Romford Maidstone Tunbridge Wells Brighton Reigate Weybridge Watford Cambridge Norwich Glasgow Edinburgh Newcastle Middlesbrough York Leeds Hull Preston Liverpool Chester Manchester - Prestwich Hanley Manchester City Centre Sheffield Manchester Stockport Nottingham Leicester Birmingham Cardiff Cheltenham Bristol Exeter Plymouth Bournemouth Southampton Belfast Oxford Reading Milton Keynes Guildford Bath Eton Lichfield Solihull
    TSP = Typical Selling Price. TSPs are based on information supplied by What Hi-Fi? Sound and Vision magazine, manufacturers, Hi-Fi Choice, Home Cinema Choice & Pricerunner. Further information is available on request.