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1. If you wish to return goods, other than faulty goods, you should notify Richer Sounds of your intention to do so within 14 days of the date of receipt by you. You then have an additional 14 days to return the goods from this notification date (goods should be returned within 28 days). The cost of the return delivery charge under these circumstances is to be paid by Richer Sounds, as long as the charges are equal to the costs of dispatching the goods to the customer. Otherwise, Richer Sounds will refund this cost, and the customer will have to pay the remainder. As you can appreciate, we would request that all goods be returned in an 'as new' condition complete with packaging and all accessories (please note, for hygiene reasons we are unable to give refunds on headphones). Unfortunately, goods which do not comply with this condition may be subject to a handling charge. Where goods are returned in accordance with this provision, we will happily reimburse any money already paid by you, including any delivery costs. We will usually refund you what you paid for the goods and reasonable delivery charges (delivery fees that are equal to the costs of sending the item or items to the customer). More information on the Consumer Rights Directive can be found here.
Customers should call our Web Sales team for any further info: 0333 900 0093 (Monday – Friday 9-6, Saturday 10-5, Sunday 12-4).
03 numbers are not premium numbers – they are charged at the same rate as you are charged for numbers starting in 01 and 02.
2. Should the unit arrive faulty or damaged in transit; we will happily exchange this for a replacement unit or issue you with a full refund or credit as soon as possible.
3. Should the unit develop a fault:
If the unit is covered by the manufacturers guarantee or our "6 Year Supercare" guarantee:
(this may be taken out any time within 1 year of purchase, by simply emailing email@example.com) - we will happily collect the unit free of charge for a free speedy repair.
If the unit is a TV and covered by the manufacturers guarantee or our "6 Year TV Guarantee": (this may be taken out any time within 1 year of purchase, by simply emailing firstname.lastname@example.org) - we'll pick it up from your home and return it as soon as it is ready.
All items including ex-display stock and ex-repair goods (but excluding wearable parts) are guaranteed for a full 12 months. Obviously we can’t be expected to guarantee against misuse (i.e. coffee spilt inside, blown speakers etc.), commercial use, loss of data stored on any form of writeable/ rewriteable media/ hard drive devices, dead pixels of an amount not covered by the manufacturer’s specifications or normal wear and tear. Please note that if repairs are done other than by ourselves or authorised agents our guarantee can't apply. This guarantee is naturally in addition to your statutory rights. After the guarantee has expired we will still endeavour to help with any servicing your equipment may require.
Should you wish to use the service mentioned above please contact our aftersales department at email@example.com, if this is inconvenient you may also take the unit to your local store.
Please print off and send this form to our webaftersales department.
Alternatively you can call us on 0333 900 0065 stating your order number and the fact that you wish to return your order, whereupon we will provide you with further instructions. You must then return the products to us within 14 days of cancelling the order and at your own cost.
Please ensure that you take reasonable care of the goods. We are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.