Richer Sounds - THE UK's HI-FI, HOME CINEMA & FLAT PANEL TV SPECIALISTS!

To return your purchase to Richer Sounds Internet

We will happily accept the return of your online purchase under the following circumstances.

1. Goods, other than faulty goods, may be returned within 7 working days of the date of receipt by you of the goods. The cost of the return delivery charge under these circumstances is to be paid directly by the customer. As you can appreciate, we would request that all goods be returned in an ‘as new’ condition complete with packaging and all accessories. Unfortunately, goods which do not comply with this condition may be subject to a handling charge.  Where goods are returned in accordance with this provision, we will happily reimburse any money already paid by you, excluding any delivery costs incurred by us. We will usually refund you what you paid for the goods but not the delivery charges except in cases where the order was cancelled under the UK Distance Selling act or the item was faulty. More information on the UK Distance Selling act can be found here.

2. Should the unit arrive faulty or damaged in transit; we will happily exchange this for a replacement unit or issue you with a full refund or credit as soon as possible.

3. Should the unit develop a fault:
If the unit is covered by our "5 Year Supercare" extended warranty:
(this may be taken out any time within thirty days of purchase, by simply emailing webaftersales@richersounds.com)
We will happily collect the unit free of charge for a free speedy repair.

If the unit is covered by our "5 Year TV Guarantee" extended warranty:
(this may be taken out any time within thirty days of purchase, by simply emailing webaftersales@richersounds.com)
We'll pick it up from your home and return it as soon as it is ready.

All items including ex-display stock and ex-repair goods (but excluding wearable parts) are guaranteed for a full 12 months. Obviously we can’t be expected to guarantee against misuse (i.e. coffee spilt inside, blown speakers etc.), commercial use, loss of data stored on any form of writeable/ rewriteable media/ hard drive devices, dead pixels of an amount not covered by the manufacturer’s specifications or normal wear and tear. Please note that if repairs are done other than by ourselves or authorised agents our guarantee can't apply. This guarantee is naturally in addition to your statutory rights. After the guarantee has expired we will still endeavour to help with any servicing your equipment may require.

Should you wish to use the service mentioned above please contact our aftersales department at webaftersales@richersounds.com, if this is inconvenient you may also take the unit to your local store.