Richer Sounds - THE UK's HI-FI, HOME CINEMA & FLAT PANEL TV SPECIALISTS!

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TERMS AND CONDITIONS
 
RICHER SOUNDS PLC
TERMS AND CONDITIONS ON THE NET

The following terms and conditions apply to all purchases of items from this website. Please read this document carefully before placing your order. We reserve the right to change these terms from time to time. Any such changes shall not affect any contract subsisting between us at the time of such change. Please check them before you make any new purchase. We advise you, our valued customer, to print and keep safe a copy of these terms and conditions for your reference.

Sale of Goods
By placing an order with Richer Sounds (referred to as us/we/our) you (the customer) are accepting these terms and conditions, as well as our Terms of Website Use, to the exclusion of all other terms and conditions. These conditions do not affect your statutory rights.
• We will acknowledge your order by e mail as soon as possible. Any e mail or other acknowledgment from us does not constitute our legal acceptance of your order.  Your offer is accepted and our contract begins with you, our valued customer, when the goods are despatched.
• We will email you a copy of your receipt. Please ensure you keep this in a safe place as this will also be your guarantee on the following terms: Should any of the goods develop a fault simply return your goods within 30 days of purchase (complete with original packaging and accessories – please refer to “Returns” for additional conditions that apply) and you will be offered the choice of either an exchange or full refund. Should a fault develop and the goods are returned to us after 30 days, but within the guarantee period, we will provide a free of charge repair as soon as possible, depending on the delivery of the required parts. After the guarantee has expired we will still endeavour to help with any servicing your goods may require. All items (excluding wearable parts) are guaranteed for a full 12 months for domestic use (ex demo/ex service goods are guaranteed for 3 months - excluding TV). Obviously we can’t be expected to guarantee against misuse (i.e. coffee spilt inside, blown speakers etc.), commercial use, loss of data stored on any form of writeable/ rewriteable media/ hard drive devices, dead pixels of an amount not covered by the manufacturer’s specifications or normal wear and tear. Please note the guarantee will be invalidated if repairs are done other than by us or our authorised agents.
• Either of us shall have the right to terminate the contract between us without penalty within 7 days from the date we accept your order.  In the event of termination we will gladly refund to you all sums paid to us and you shall return any goods that we have despatched to you. Termination of contract shall be without prejudice to the rights and duties of either you or us accrued prior to termination.
• Please be aware that we are obliged to inform TV licensing of all TV purchases as well as a number of other TV related products, including DVD Recorders and Freeview Boxes.

Payment and Prices
• We will accept payment of your order by Visa, Mastercard, Delta/Connect and Maestro only. We also accept Paypal payments. Payment by cheque or cash on delivery is not accepted. Unfortunately we do not offer credit facilities.
• Payment for goods must be made in accordance with our purchase procedure. All orders are positively credit card sanctioned prior to despatch.  We cannot accept responsibility if any details you provide us with are incorrect or if any order is held up as a result of incorrect details.
• The price for the goods will be as stipulated on the website at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission on the price published for the goods on our website is wrong. We try to ensure that all prices displayed on our website are accurate, but the price of the goods on your order will need to be validated by us prior to processing your order. If there is a problem, we will inform you of the correct price and will give you the opportunity to purchase the goods at the correct price.
• All prices on our website are in pounds sterling and inclusive of VAT but exclusive of our very reasonable delivery charges, which will be payable as indicated at the time of placing your order.

Availability
Your order for goods is subject to availability. If we do not supply goods to you for any reason we will inform you of the situation and will not charge you for those goods, we will obviously refund any money already paid by you for the goods. However, we will not be responsible for compensating you for any other losses, which you may suffer if we do not supply the goods.
• All offers 1 per customer / household

Delivery
We regret that we cannot accept orders for and make deliveries to addresses outside of mainland Britain. For delivery addresses within the mainland, we will endeavour to deliver the goods within the times stated in our Purchase Procedure, but time shall not be of the essence. If no times are specified, delivery shall be within a reasonable time. We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods unless caused by our negligence.
• Should delivery be delayed by us for more than 7 working days from the delivery date you have the right to contact us and refuse the goods. In this case we will happily refund you any money paid for the goods, as the last thing we want is a dissatisfied customer. 
• We reserve the right to charge £35 for re-delivery if you are not present at the agreed original delivery date.
• As soon as we have delivered the goods to you, you will be responsible for them. When we deliver the goods we will require you to sign for them.  If you are not able to sign for a delivery, we will do our utmost to let you know when we intend to redeliver the goods again. Our responsibility for everything other than damage due to our negligence will end at the time the carrier tried to delivery the goods to you.
• Title in the goods will pass on delivery. Should you return the goods pursuant to conditions set out under these terms and conditions, then title in the goods shall revert to us when you return the goods to us.

Returns
• Goods, other than faulty goods, may be returned within 7 working days of the day after the date of receipt by you of the goods. The cost of the return delivery charge under these circumstances is to be paid directly by the customer. As you can appreciate, we would request that all goods be returned in an ‘as new’ condition complete with packaging and all accessories. Unfortunately, goods which do not comply with this condition may be subject to a handling charge. Where goods are returned in accordance with this provision, we will happily reimburse any money already paid by you, excluding any delivery costs incurred by us. We will usually refund you what you paid for the goods but not the delivery charges except in cases where the order was cancelled under the UK Distance Selling act or the item was faulty. More information on the UK Distance Selling act can be found here.


• When we receive the returned goods, we will inspect them to ensure all manuals, accessories and other components are within the returned package and that you have taken reasonable care of the goods. If we receive an item that you have not taken reasonable care of, we will charge you a £25 administration fee as well as a fee equivalent to the reduction in the item’s value. If the item has missing components, we shall charge you a further fee to cover the cost of these items. These costs will be deducted from any refund that is due to you. An indication (but not fixed) of the charges for missing accessories is as follows;-

1. Charger/Adaptor: £40 Inc VAT
2. Headphones: £20 Inc VAT
3. Instruction manual: £10 Inc VAT
4. Lead: £20 Inc VAT
5. Media card: £45 Inc VAT
6. Memory Stick: £45 Inc VAT
7. Rechargeable battery: £45 Inc VAT
8. Remote Control: £55 Inc VAT
9.Television stands (missing or incomplete) will be charged at the full replacement cost of the stand plus 20% handling fees.

Faulty Items
• Important notice:  time limit for notification of claims:-  If goods arrive in a damaged condition you must inform us within 7 days of the date of delivery and we will either replace the goods at no charge, or refund any money paid by you for the goods. If the goods returned under this condition are found not to be defective and in full working order, they will be returned to you. An administration fee of 15% of the price of the goods, along with the cost of carriage will be charged to you, to cover the costs we have incurred. If the goods are found to be faulty outside 7 days from receipt of goods, please refer to “Sale of Goods” for additional conditions that apply.
• If we are required to send an engineer to your home to inspect and repair a product, and that product is subsequently found to be in good working order, we will charge you for the costs we incur for the call-out (typically £50.00). At the time of booking the call, we will ask you to guarantee the cost of the call-out before instructing the engineer by securing a credit or debit card deposit. We will only charge the abortive call-out fee to your debit or credit card if no fault is found.

Liability
Plasma/LCD Screens: Please note that today’s production techniques cannot guarantee an absolutely perfect Plasma/LCD screen display and buyers should be aware of the possibility of imperfections in the form of a few isolated constantly lit or unlit pixels (or stuck pixels). As a result of this, there is a commonly accepted tolerance level by which Plasma/LCD screens may display such imperfections without being classified as faulty. As such, we can only take back displays as faulty for refund/repair if the number of affected pixels exceeds the manufacturer’s guidelines, subject to the Terms and Conditions. Please check with the relevant manufacturer as to their tolerance level.
• Many of the goods we sell are of a technical nature and unfortunately it is not practical to publish detailed specifications of all the goods and keep specifications 100% up to date. All drawings, descriptive matter, specifications and advertising on our website are for the sole purpose of giving approximate descriptions of the goods. However, if your goods do not conform to the specification displayed on the website relating to such goods at the date of purchase, we will arrange for collection of the goods from you and you will be entitled to receive a refund on production of the proof of purchase (sale receipt).
• As you can appreciate we shall not be liable to you, for any failure or delay in performance of our contract, if it is due to an event beyond our reasonable control. Including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest and national emergencies and if so delayed we shall be entitled to a reasonable extension of time for performing such obligations.
• The contract between us shall be deemed, to have been made in England and shall be governed by the laws of England and Wales.

Complaint Procedure
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. We will however endeavour to acknowledge all complaints within 7 working days. If you have a complaint please contact us at:

Richer Sounds Internet
Unit 2 Gallery Court
1-7 Pilgrimage Street
London SE1 4LL
Tel: 0333 900 0094
E mail: customerservices@richersounds.com

• If you are not satisfied with the manner in which your complaint has been handled and/or the complaint remains unsolved please write to:-
Julian Richer
Richer Sounds PLC
FREEPOST SE5508
London SE1 4BR


WEBSITE TERMS AND CONDITIONS OF USE

Website Operator
This website is operated by us, Richer Sounds PLC (registered number 0144502643) whose registered office is Richer House, Hankey Place, London SE1 4BB (referred to as us/we/our).

Licence
We grant you (the user) a non-exclusive licence to use this website upon the following terms and conditions.
• We reserve the right to terminate this licence at any time without notice.

Materials in Site
This website contains material which is owned by or licensed by us. This material includes but is not limited to, the design, layout, look, appearance and graphics. It is protected by intellectual property laws, including but not limited to copyright.
• All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
• You may view, use, download and store the material on this website for personal and research only.  Commercial use of the material on this website is not permitted. The redistribution, republication, or otherwise making available of the material on this website to third parties without our prior written consent is prohibited.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Accuracy of Information
The information in this website is given in good faith. It is subject to change without notice. We are not responsible for any inaccuracies and (except as set out under the heading “Liability”) make no representation and give no warranty as to its accuracy. Please see our Terms and Conditions of Sale regarding the basis on which we will provide goods and services to you. In particular please also see section “Payment and Prices” of the Terms and Conditions of Sale regarding changes to the price of products.
• Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship.

Linking
• This website contains links to other websites. We accept no responsibility or liability for the content of other websites which are not under our strict control. Any link is not intended to be, nor should be construed as, an endorsement of any kind by us of that other website. Any arrangements made between you and any third party named or referred to on this website are entirely at your sole risk and responsibility.
• You may not create a link to this website from another website or document without our prior written consent.

Liability
We do not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to the site.
• Except as set out in the clause below, we will be under no liability to you whatsoever whether in contract, tort (including negligence) breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of any information or other materials contained in this website, including, without limitation, as a result of any computer virus or any errors in the content of this website or any communication from us regarding the same.
• These terms and conditions do not exclude our liability (if any) to you for personal injury or death resulting from our negligence, for fraud or for any matter which it would be illegal for us to exclude or to attempt to exclude our liability.

Privacy
Our privacy policy can be seen below. The privacy policy forms part of these terms and conditions.

Complete Agreement
These terms and conditions (including the privacy statement detailed above) contain all the terms which you have agreed with us in relation to the use of the website.

Jurisdiction and Acceptance of these Terms and Conditions
This website is controlled and operated by us from our offices in England. The information, existence, construction, performance, validity in all aspects whatsoever of these terms and conditions or of any terms of these terms and conditions or any dispute in relation to the material contained in this website shall be governed by English Law and where a dispute arises in Wales, the applicable law will be English law as applied in Wales. The English and Welsh courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions of use of the website.
• Your continued use of this website indicates your acceptance of these terms and conditions.


Store Finder Map
London - Chiswick London - Swiss Cottage London Bromley London Croydon London City London Bridge London Holborn London Chelsea London Kingston London - Southgate Romford Maidstone Tunbridge Wells Brighton Reigate Weybridge Watford Cambridge Norwich Glasgow Edinburgh Newcastle Middlesbrough York Leeds Hull Preston Liverpool Chester Manchester - Prestwich Hanley Manchester City Centre Sheffield Manchester Stockport Nottingham Leicester Birmingham Cardiff Cheltenham Bristol Exeter Plymouth Bournemouth Southampton Belfast Oxford Reading Milton Keynes Guildford Bath Eton Lichfield Solihull
TSP = Typical Selling Price. TSPs are based on information supplied by What Hi-Fi? Sound and Vision magazine, manufacturers, Hi-Fi Choice, Home Cinema Choice & Pricerunner. Further information is available on request.