Important customer information regarding Coronavirus (Covid-19)

Dear Customer,

We're here for you 7 days a week - however you want!

Pop in-store if you're passing, we'd love to see you and will serve you as quickly as we can.
Book an appointment. Phone/email your local store for an in-store demonstration or dedicated one-to-one expert advice.
Call us to speak to our friendly, knowledgeable telesales and in-store teams or browse our full range online now.

We're now available for video call consultations. 8am-8pm by appointment, please call us or click here to arrange a suitable time.

We can share screens with you and walk you through our recommendations. If you prefer your privacy, you don't have to turn your camera on. Show us where you do the majority of your watching and listening and we can show you the best home entertainment options and where to place your system for maximum enjoyment.

If you can't make it during our opening hours, we'll be as flaxible as possible. Please give us a call and we'll try to arrange a time that suits outside our usual opening times, ie between 8am - 8pm Monday to Saturday. This will eliminate the need for queuing outside the store.

Our colleagues have voted to keep precautionary measures via a company-wide survey and we’ve listened to them. They will still wear masks for your protection, we would prefer if you did too (unless you’re exempt). We will also still observe social distancing for your safety and ours.

We believe it's the right thing to do to make your visit as safe and hassle-free as possible. The highest possible health standards will be maintained by limiting the number of shoppers in the store and by cleaning regularly (we have small stores, not huge sheds so this is easy for us to do). We also have hand sanitiser stations on our shop floors and Experience rooms. As far as we know, Richer Sounds is the only major electronics retailer offering a one-to-one appointment service - we want to make sure we deliver a better, safer shopping experience for our customers, which has always been our priority.

Please be assured that we have asked our colleagues if they are happy and feel comfortable working from our stores (rather than home), and we have listened to their feedback. Anyone preferring to work from home has been allowed to do so, and no pressure has been applied to get our team members to go back to the shops. As a proudly employee-owned company, we recognise that our colleagues are our primary stakeholders, and we had no hesitation in following their wishes.

Click here for store details

In addition to the store teams, you may also call our telesales team, if you prefer: 0333 900 0093 (current average waiting time is under 2 minutes). Click here for details.

or, of course...

Buy online now
Plus, with Click and Collect you can order online and collect your purchase from outside your chosen store. Order online before 4pm and collect your purchase the next working day (Mon-Fri).

We are incredibly grateful for the continued support of all our customers, colleagues, suppliers and other stakeholders that Richer Sounds works with on a day-to-day basis. These relationships are at the very heart of how we operate as a business and allow us to give our customers expert advice on the biggest home entertainment brands at the best possible prices.

We're committed to behaving responsibly when it comes to fighting the spread of Covid-19 and look forward to seeing you in-store soon.

In the meantime, I’d like to wish you, your friends and family well, and hope you’re keeping safe.

Julian Richer
Founder and MD