Dean – Head of Custom Installation
16th Year of Service

"I’ve been around many of our Richer Sounds stores in different roles, and after listening to hundreds of podcasts on the custom installations industry, I fell in love with the exciting variation and challenges it throws up. My mission is to take the level of customer service, value for money and pricing transparency associated with Richer Sounds, and transfer this to our Custom Installation service. I’ve got an amazing team of colleagues that are all on hand to work with you, your tradespeople and your local store to make your dream project come to life."

Tim – Custom Installations Manager
20th Year of Service

"My colleagues tell me I have more energy than the sun, and that they broke the mould when I was made! Luckily, all that energy gets directed towards my passion for custom installation, which started back in 2012. I’m the main system designer for our company and I pride myself on being able to understand how we can seamlessly integrate technology to improve your day-to-day life. I really enjoy planning an impressive media or cinema room, but my skillset really comes into action when designing a large-scale system that ties together the AV, network, lighting, shading, heating / cooling, and security; this is when my problem solving really gets put to the test!"

Stephen – Custom Installations Training Manager
7th Year of Service

"I’m all about making sure that design and engineering standards are stuck to, as much the environment allows. As boring as this may sound, it’s only through accurate design and calibration that the products you choose will deliver the experience they’re capable of. It’s my role to educate our colleagues to provide a level of consistency across all our stores, and I often get brought in to consult on some of our more complex projects."

Devon – Custom Installation Projects Manager
9th Year of Service

"I started working for Richer Sounds as a sales colleague, and ever since I saw my father build his own custom Smart system back in the 90s, I knew I wanted to be part of this industry. Since becoming a Projects Manager, I enjoy being able to feed my passion for electronics integration and system design, and it brings me a lot of satisfaction giving our clients a seamless experience the whole family can use."

Tom – Custom Installation Project Designer
4th Year of Service

"Through my studies of music production, I developed a passion for sound and acoustics, and how system design can affect your experience. I work with you and your local store by sticking to design and engineering standards and making sure you get the very best value for money from your project. It takes knowledge and skill to design a great room, and high standards ensure consistency of experience!"