“Our Customer Service team is full of experts who can help you with whatever your issue is. Just give us a call - we're not happy until you're happy!”
Meet the team here and find our contact details.
We don’t just claim to have the lowest prices – we guarantee it! Find out more about our fantastic price beat policy that could save you up to £100.
Disposing of old equipment
Please don’t put electrical kit in the bin – it’s bad for the planet! Use your nearest electrical waste recycling site. Richer Sounds, via the Distributor Take Back Scheme, helps fund councils’ safe disposal of electrical waste.
If your unwanted equipment is in working order, please consider finding it a better home than a recycling bin. Local ‘Freecycle’ or ‘Sell or swap’ groups are ideal for this. Reuse is even better for the planet than recycling, and you will make someone very happy!
Read our latest catalogue & brochure here.
We welcome your feedback
Happy with the service you’ve received?
If so, we’d love to hear about it. If you gave us your email address, your electronic receipt will also include a link to leave feedback on the Trustpilot review website. If we didn’t offer to email your receipt to you, but you would like us to, or you’re having any problems leaving comments, please call our Customer Service team on 0333 900 0094 and they’ll do their best to help.
Unhappy with the service you’ve received?
We try our best but we’re only human! We understand that we don’t always get things right. If you aren’t completely satisfied with our service then in the first instance please contact your local branch manager directly who should be able to quickly resolve things to your satisfaction.
If you feel any issues have not been resolved to your satisfaction at branch level, you can phone our Customer Service team, or of course, you can write to Julian Richer, our founder and MD at
Richer Sounds Ltd., Freepost SE5508, London SE1 4BR and he will do his best to help. (Freepost can take up to 14 days to arrive).
This is the only way we can rectify faults, which not only helps you, but us as well. We never forget there’s no better advertisement than a satisfied customer and nothing worse than a dissatisfied one.
Should you need to contact us, we’d love to hear from you!
If your enquiry is to do with a store purchase or stock levels, your best bet in the first instance is to contact the store in question, as they will have the information on hand to be able to answer your query straight away. Store teams personally answer the phones from 9am Monday - Saturday and, in most cases, from 11am on Sundays.