Products must be brand new, with a similar guarantee and in stock
- I need help with something I've purchased
- Jargon buster
- Tech blog
- Spares and accessories
- My item has developed a fault
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“We’re happy to help you with any technical difficulties you may be having, or even just answer any technical questions you have. All of our colleagues are experts on TV, hi-fi and home cinema, and are happy to explain everything in layman’s terms, so ask away!”
I need help with something
We’re here to help!
...with setting up
We know new technology can often be tricky to get the hang of, so rest assured our team is here for you, in-store and over the phone, to talk you through any set-up issues. Whether it’s a problem connecting your components, tuning in TV channels or something more complex; the colleague who served you, or another member of our store team, is always happy to help. You can find your local branch phone number at the top of your sales receipt or by using our store finder.
...with free advice
We’re not just here if you run into difficulties, we can also help make sure you get the full potential from your system. Whether that’s choosing between set-up options, ensuring your new purchase plays well with your existing system, or talking you through quick, economical tricks to boost performance, like good cables and stands. Whatever your need, just pop into or ring your local branch for friendly advice.
...for years and years to come
We want you to be happy with your purchase and the service we provide for years to come. Our free VIP Club entitles members to a fantastic set of privileges, such as a 6 Year Guarantee included on the vast majority of TVs, projectors, wireless music systems, special discounts and exclusive offers, 8am-8pm access to our stores by appointment… You probably already are a member – if not, join here.
We genuinely want you to be a customer for life.
There are so many different abbreviations and names for technology nowadays, we know it can get confusing trying to understand it all. If you can’t tell your UHD from your HDR (which no one would blame you for!) then click here to see our jargon buster, where we break everything down into easy explanations for you.
Our colleagues are passionate about what they sell – that’s why we have a blog where they can write reviews on their favourite (or least favourite!) products on the market. Not only that, but they also do blogs about films, albums and even games! Click here to check out the Tech Blog and find out what we really think.
Spares and accessories
If you require replacement accessories, such as remote controls, power supplies, etc, for your product purchased from us, please visit your local branch or give our spares team a call on 01706 628 600. Please note, accessories are subject to availability.
My item has developed a fault
We’re here for you if things go wrong. Your first step should be to call your local branch for advice as we are often able to save you an unnecessary journey.
If your purchase is under 30 days old -
Simply return your item (complete with all original packaging and accessories) and you will be offered the choice of either an exchange or a full refund.
If your purchase is over 30 days old but within the manufacturer or extended guarantee period -
If a fault develops after 30 days but within the guarantee period, we will provide a speedy, free-of-charge repair. Simply return your faulty item to your local store where one of the team will get it booked in for repair.
Please note there are a number of manufacturers who prefer to deal directly with our customers in the event of a fault, as they feel they are better placed to carry out the repair during the guaranteed period. In these cases, their details can be found at the bottom of your receipt. We are still the legally responsible party and in any event we very much want to retain your goodwill.
Excludes styli, abuse, excessive wear and tear e.g. commercial use, screen burn caused by channel logos or other static images, dead pixels of an amount not covered by the manufacturer’s specifications (statutory rights not affected).
TV's over 39" -
If your purchase is a TV over 39" please contact our Customer Service team on 0333 900 0094 to arrange a repair.
If you have a 6 Year Guarantee then please let us know when you contact us.
If your purchase is outside of the guarantee period -
After the guarantee period has expired we will still try to help with the servicing of any equipment you require on a chargeable basis.
For products purchased online or over the phone via our Telesales team only -
You are still welcome to return any faulty products that you have purchased online or over the phone to your nearest branch for repair. However, if you’re unable to do so, and if you still have the packaging for the item to arrive safely back with us, please contact our Mail Order Team (0333 900 0093 or e-mail firstname.lastname@example.org). Please note items must be safely and securely packaged as the couriers will not accept any liability for any damage incurred during transit.
If you are having problems with your Freeview / Freeview Play set top box or recorder -
If your tuner develops a fault or if you are having issues getting the best out of it from initial set-up, there may be simple & quick steps you can take to resolve your problem. The first thing we always suggest is watching our useful video guide. If this does not resolve your issue, then please call your local branch for further advice.