Buy a qualifying Samsung QLED
or UHD TV instore or online.
Trade in your old 32" or above TV. Please make a note of the brand, size and approximate age before you trade in at store or your TV is collected.
Submit your online claim no sooner than 30 days and no later than 60 days from your date of purchase as indicated on your invoice or receipt.
The chart shows the reward amount you can claim when you trade in your old 32” or above TV.
Q. The product I have purchased is not listed in your ‘Qualifying Products’ list, is it eligible for the promotion?
A. Unfortunately not, we can only offer this promotion on the products detailed in this leaflet and on our website.
Q. How do I know if my retailer is taking part in the promotion?
A. Check with your chosen retailer that they are taking part in the promotion.
Q. How do I send in or take back my old television and how should it be packaged?
A. Check with your chosen retailer before you take in your old 32".
or above TV at the time of purchase and for online purchases please discuss return of the TV and how to package it with your chosen retailer.
Q. How long do I have to submit my online claim after making my qualifying purchase?
A. Please go online to claim at www.samsung.com/uk/tvupgrade and follow procedure after 30 days from your date of purchase - the date of purchase counts as day 1. Claims must be submitted no sooner than 30 days and no later than 60 days from your date of purchase as indicated on your invoice or receipt.
Q. How do I prepare my purchase receipt so I can upload it during the claim form process?
A. During the online claim process you will be asked to upload your purchase receipt. If you purchased online your purchase invoice or receipt will be emailed to you. Please take a screen shot of the purchase invoice or receipt and paste it into Microsoft Word (save as PDF) or Microsoft Paint (save as JPEG). If you have a physical copy of the purchase invoice or receipt you can either take a photo of it on your smartphone, tablet or digital camera and transfer it to the computer you are claiming from or scan it into your computer using a scanner
Q. How will I know if my claim is valid?
A. Once you have completed your online claim, you will be kept up to date of your claim progress via email or text.
Q. How long will it take to receive my payment?
A. You will receive a confirmation email within 2 working days if your claim has been approved. You will then receive payment with 30 days once your claim has been approved.
Q. How many times can I participate in the promotion?
A. A maximum of 1 Trade Up redemption is available per qualifying Promotion Product purchased.
Q. I have a question relating to my claim, who should I contact?
A. If you have any queries, please contact our team via one of the methods detailed on the Contact Us section of the claims website which you can access via www.samsung.com/uk/tvupgrade