WHY ARE OUR GUARANTEES SO CHEAP?
Unlike other retailers we manage our guarantees in house and therefore don’t have to pay a third party which means we can pass the saving onto our customers!
Naturally, we want to know if you're in any way dissatisfied as this is the only way we can rectify faults - there is no better advertisement than a satisfied customer and nothing worse than a dissatisfied one.
Purchasing 5 Year Supercare or 5 TV Year Guarantee does not affect your statutory rights.
Don't be fooled into thinking that your contents insurance policy will provide anywhere near the same cover. While it may cover for accidental damage, fire or theft of electrical goods, it is unlikely to cover mechanical breakdown or offer anything like an equivalent range of features. Furthermore, an excess may be payable and a claim may affect the cost of subsequent premiums.
Under recent legislation, we are obliged to point out that you do not need to purchase an extended warranty at the same time that you purchase your electrical goods. You are entitled to shop around, and we would actively encourage you to do this. We stand by our warranties - they really are the best value out there.
5 Year Supercare & 5 Year TV Guarantee are exclusive Richer Sounds offers and are operated and financially backed by Richer Sounds PLC. The Financial Services Compensation scheme does not apply to this warranty and monies are not ring-fenced from Richer Sounds plc.
5 Year Supercare and 5 Year TV Guarantee are designed to cover your machine for 5 years, irrespective of the amount of claims made. Your Supercare or 5 Year TV Guarantee will be terminated in the instance where we cannot repair your unit, and it is exchanged for a different model.
On buying a product, you are protected by legislation such as the Sale of Goods Act 1979 (as amended). If the product is not, when sold, of satisfactory quality or fit for purpose, you have a right to claim for repair or replacement for up to 6 years (5 in Scotland). Within the first 6 months, the retailer must prove that the goods you bought met the necessary standards. After the first 6 months, it is up to you to prove that the product was faulty when supplied: this may involve you taking legal proceedings. Further information on consumer rights can be obtained from your local Trading Standards Services.
Further guidance with regards to Consumer Protection from Unfair Trading Regulations 2008 can be found here.
Although the Sale of Goods Act covers you in very specific circumstances should your equipment go wrong after purchase, it is not nearly as comprehensive as our 5 Year Supercare or 5 Year TV Guarantee. Our 5 Year Supercare offers you a loan unit to use while your equipment is being repaired, as well as completely free routine servicing. Anytime within the 5 year period that your item breaks down, our 5 Year TV guarantee offers you a repair service. If we cannot repair it, we will give you a like for like replacement, as well as a collect and return service on all TVs 32 inches and above in instances where you are not as of right entitled to a repair or replacement under the Sale of Goods act.
All of these extras are available to you at a fraction of what our competitors charge for similar services – and you can avoid the costs that a claim under the Sales of Goods act may involve.