In a nutshell
Richer Sounds is an unlisted PLC 100% owned by Julian Richer, our Founder and MD. We are a retailer of hi-fi, home cinema and TV equipment and are committed to giving you the best value for money and customer service that we possibly can.
Who are we?
We’re a diverse team, united by a passion for music and movies. Our stores contain a remarkable number of budding musicians, DJs, and film buffs, fanatical about great sound and vision. We recruit based on natural friendliness, rather than high-pressure sales skills. All our teams are audio-visual enthusiasts and experts (seriously – they train themselves on new products continuously) They’re here to find a perfect match to your needs and budget, big or small, and to think of the things you may have missed, enhancing your overall experience.
Julian began buying and selling hi-fi separates at school when he was 14. In 1978, aged 19, he opened his first shop on London Bridge Walk with the help of the late Vic Odden, a photography retailer. We now trade from 53 stores nationwide, online and through our telesales and business to business departments. We may have started in budget hi-fi, but in more recent years have also gained a significant reputation in TV, home cinema systems and premium audio.
Saving you Money
We check our competitors’ deals every day. It’s unlikely, but if you do find anything cheaper elsewhere (including online) even up to 7 days after purchase, we’ll beat that price by up to £100. See out Price Beat for details.
We deliberately choose more ‘out of the way’ locations for our shops, which means we spend less on them. We buy big and have spent nearly 40 years building relationships with suppliers, meaning we can negotiate extra special prices and can then pass these savings on to you!
In a recent article by Which? they commented “Great products and customer service – and it’s the only store… to get five stars for pricing”
The words “Experience Better” sit under our logo. These are words everyone at Richer Sounds lives and breathes. We want to provide you with better:
• Knowledge and expertise
• Products and pricing
• Customer service
We’re convinced this leads to better music and movie experiences for you, our shoppers.
When you step into a Richer Sounds store, you’ll be greeted by someone who not only knows all about audio and visual entertainment, but will also knows how to make technology work beautifully in real homes.
As well as having a team that love what we do, we train, train and train constantly so we can be confident in saying we have the knowledge on audio and visual entertainment.
We Love to Play Fair
We firmly believe that happy staff = happy customers and are committed to providing our employees with secure, well-paid jobs in a stimulating, equal opportunity environment We are proud to be one of the only retailers to be an accredited Living Wage employer for all of our colleagues and have no zero hour contracts.
We also understand the importance of cash-flow to our suppliers, paying every one of them on time and in an average of only 18 days – over twice as fast as the national average.
Be a VIP
Get all of the perks below and much, much more when you join our Richer Sounds VIP Club. What’s the catch? There is none. Simply sign up with an email address and it’s free – today, and forever.
• Special VIP-only discounts
• 6 year TV guarantee included on the vast majority of TV purchases
• We’ll open just for you between 8am-8pm by appointment
• We’ll visit your home or place of work, for a free consultation*
• Free at-home system ‘health check’ after 12 months, worth £99.95 on installed systems worth £1000 or more.
* Free on-site survey up to 10 miles from the store, after which we may ask for a contribution towards the costs.
At Richer Sounds we love music. That’s a large part of why Julian started our company back in 1978. Over the years many a band has been started in the back rooms of our stores as many of our team are musicians, including Julian himself.
We’re so passionate about music, we’ve set up Richer Unsigned to promote musicians who don’t have a label deal or are finding it tough to get noticed.
Strictly not for profit, it’s our way of giving something back: using the Richer Sounds brand and contacts to help musicians get a foot in the door and, of course, bring new music to your ears. Thousands of songs are available to listen to and enjoy, completely free.
Visit richerunsigned.com for more information
We Love to Support the British Economy
Unlike certain internet giants and others, we’re a British company, paying British taxes, proud to be supporting the British economy and the High Street. We have a warehouse in Manchester, not Jersey or Luxembourg!
• The Guinness Book of Records - highest sales per square foot
• Which? - Retailer of the Year 2015 (of any kind).
• Royal Warrant By Appointment To His Royal Highness The Prince of Wales
• 4th position in KPMG Nunwood’s 2015 UK Customer Experience Excellence Analysis
• The Times - Best 100 Companies to work for
• ERT Salesperson of the Year 2015 finalists
• “Because Mr Richer's practices have been so influential in the development of suggestion schemes, the basic features are found in many firms.” – The Independent
• “The bald fact remains that Richer Sounds, the slightly maverick hi-fi retailer, generally donates a higher percentage of its profits (currently 15%) than any other privately owned company.” – The Guardian
We want your feedback.
If you feel any issues have not been resolved to your satisfaction, you can always phone our Customer Service team on 0333 900 0094 (local rate). Or, if you prefer, please write to our Founder, Julian Richer (at Richer Sounds, Freepost SE5508, London, SE1 4BR) who will try and help.
Our Green Credentials
Since 1 July 2007 the UK's Waste Electrical and Electronic Equipment (WEEE) Regulations have given members of the public the opportunity to deposit their old electrical items for recycling free of charge.
Waste Electrical and Electronic Equipment (WEEE) is the fastest growing waste stream in the UK, growing by at least 5% each year. The public disposes of over 1.2 million tones of electrical and electronic waste (equivalent of 150,000 double decker buses) in the UK each year in landfill sites. Not only as it been estimated that landfill space will run out within the next ten years but depositing WEEE in landfill sites can have negative impacts on the environment, polluting soil, air and water quality which in turn can have negative impacts on human and animal health.
Much of the WEEE that ends up in landfill sites could have been recycled. The WEEE Regulations aim to reduce the quantity of WEEE disposed of in this way and to encourage everyone to play a part in protecting our environment.
As a conscientious business, we have chosen to join the Distribution Take Back Scheme. Through this scheme, we have paid towards the provision and improvement of recycling facilities throughout the UK so that our customers can conveniently recycle their old TVs and Hi-Fi equipment free of charge. To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.
To find your nearest recycling sites for waste electrical and electronic equipment please ring your local council or visit www.recycle-more.co.uk and simply type in your postcode into the recycle bank locator. The website also offers great free practical and detailed recycling advice to help you to minimise your effect on the environment.
Richer Sounds recognises that the provision of all services and products generates an impact on the environment and we are fully committed to minimising any potential negative impact by continually striving to improve our environmental performance. All stores now have a battery recycling point. Please bring any unwanted, domestic, batteries instore and we’ll be happy to safely recycle them for you. Click here to download our environmental policy.
When we use this logo on a TV it means that it has been certified by either ecolabel.eu or
has an Energy Saving Recommended certification mark.
The Eco-label on Televisions tells you:
• The product consumes less energy during use and standby
• It contains fewer substances that are dangerous for health and the environment
• The products can be taken back free of charge by the manufacturer after use
• It contains instructions for correct environmental use
• It is designed for greater durability and recyclability
In order for a product to qualify for an Energy Saving recommended certification, it must use less energy than standard models, therefore lowering energy bills and helping the environment.
Waste Battery Regulations
Under the Waste Battery Regulations, Richer Sounds plc offer a take back scheme for all portable waste batteries. You can return your waste batteries to any of our Richer Sounds store’s in person and dispose of them in the Battery Collection Boxes available, free of charge (please do not post).
Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com
Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.
Tapesense is a scheme that supplies blind and visually impaired people with subsidised audio products and accessories. We set up the project a number of years ago so that people with limited or no sight could buy cassette tapes at low cost. Before long we began selling interconnect cables, universal remote controls, headphones, microphones and recently Digital (DAB) radios.
To find out more about the service please feel free to email us at email@example.com.
10-12 Smallbrook Queensway, Birmingham,
0333 900 0023
9 Station Road, Solihull,
0333 900 0094
545 Christchurch Road, Bournemouth,
0333 900 0058
54 London Road, Brighton,
0333 900 0039
143 Whiteladies Road, Bristol,
0333 900 0024
56 to 60 Hills Road, Cambridge,
0333 900 0053
106 Cowbridge Road East, Cardiff,
0333 900 0029
31 High Street, Cheltenham,
0333 900 0057
15 Hoole Road, Chester,
0333 900 0063
1B Chambers Street, Edinburgh,
0333 900 0026
91 Sidwell Street, Exeter,
0333 900 0061
57 Jamaica Street, Glasgow,
0333 900 0038
10 London Rd, Guildford,
0333 900 0050
2 Providence Square, Stoke-On-Trent,
0333 900 0060
88-90 Prospect Street, Hull,
0333 900 0059
74 New Briggate, Leeds,
0333 900 0025
163 London Road, Leicester,
0333 900 0043
1-5 Berry Street, Liverpool,
0333 900 0030
100 Tooley Street, London,
0333 900 0021
48 East Street, Bromley,
0333 900 0051
258 Fulham Road, London,
0333 900 0027
482 Chiswick High Road, London,
0333 900 0055
44 Artillery Lane, London,
0333 900 0045
109 South End, Croydon,
0333 900 0033
29 Bloomsbury Way, London,
0333 900 0028
72A Richmond Road, Kingston Upon Thames,
0333 900 0040
157-159 High Street, London,
0333 900 0085
25 Northways Parade, London,
0333 900 0031
17 Earl Street, Maidstone,
0333 900 0062
268 Deansgate, Manchester,
0333 900 0086
415-419 Bury New Road, Manchester,
0333 900 0042
58 Lower Hillgate, Stockport,
0333 900 0022
63-65 Borough Rd, Middlesbrough,
0333 900 0096
556 Elder Gate, Milton Keynes,
0333 900 0054
94-96 Clayton Street, Newcastle Upon Tyne,
0333 900 0032
21 St. Giles Street, Norwich,
0333 900 0046
108 Mansfield Road, Nottingham,
0333 900 0035
1 West Way, Botley Road,
0333 900 0052
87-89 Exeter Street, Plymouth,
0333 900 0047
10 Church Street, Preston,
0333 900 0080
118a Oxford Road, Reading,
0333 900 0044
51 Bell Street, Reigate,
0333 900 0081
73 Main Road, Romford,
0333 900 0041
130 Whitham Road, Sheffield,
0333 900 0034
77 London Road, Southampton,
0333 900 0036
18 St. Johns Road, Tunbridge Wells,
0333 900 0082
117C St. Albans Road, Watford,
0333 900 0037
64 Church Street, Weybridge,
0333 900 0083
12 St. Sampsons Square, York,
0333 900 0084
40 High Street, Eton,
0333 900 0087
York Place, Bath,
0333 900 0088
46 Birmingham Road, Lichfield
0333 900 0089
7 Smithfield Square, Belfast