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We check our competitors’ deals every day. It’s unlikely, but if you do find anything cheaper elsewhere (including online) even up to 7 days after purchase, we’ll beat that price by up to £100. See our Price Beat for details.
We choose less obvious locations for our shops than most high-street retailers, because this saves us money, and in turn, saves YOU money. We’ve spent nearly 40 years building relationships with our suppliers, meaning we can negotiate extra special prices and can then pass these savings on to you!
In a recent article by Which? they commented:
“Great products and customer service – and it’s the only store… to get five stars for pricing”.
The words “Experience Better” sit under our logo. These are words everyone at Richer Sounds lives and breathes. We want to provide you with better:
• Knowledge and expertise
• Products and pricing
• Customer service
We’re convinced this leads to a better home entertainment experience for you, our shoppers.
When you step into a Richer Sounds store, you’ll be greeted by someone who not only knows all about audio and visual entertainment, but also knows how to make it work beautifully in real homes. As well as having a team that love what they do, we train, train and train constantly so we can be confident in saying we have the knowledge on audio and visual entertainment.
We firmly believe that happy staff = happy customers and we are committed to providing our employees with secure, well-paid jobs in a stimulating, equal opportunities environment. We are proud to be one of the only retailers to be an accredited Living Wage employer and refuse to issue zero hour contracts to our valued colleagues.
We also understand the importance of cash-flow to our suppliers, paying every one of them on time and in an average of only 18 days – over twice as fast as the national norm.
Get all of the perks below and much, much more when you join our Richer Sounds VIP Club. What’s the catch? There is none. Simply sign up with an email address, and it’s FREE – today, and forever.
• Special VIP-only discounts.
• 6 year TV guarantee included on the vast majority of TV purchases.
• We’ll open just for you between 8am-8pm by appointment.
• We’ll visit your home or place of work, for a free consultation*.
* Free on-site survey up to 10 miles from the store, after which we may ask for a contribution towards the costs.
At Richer Sounds we love music. That’s a large part of why Julian started our company back in 1978. Over the years, many a band has been started in the back rooms of our stores as many of our team are musicians, including Julian himself.
We’re so passionate about music, we’ve set up Richer Unsigned to promote musicians who don’t have a label deal or are finding it tough to get noticed.
Strictly not for profit, it’s our way of giving something back: using the Richer Sounds brand and contacts to help musicians get a foot in the door and, of course, bringing new music to your ears. Thousands of songs are available to listen to and enjoy, completely free.
Visit richerunsigned.com for more information
Unlike certain internet giants (and others) we’re a British company, paying British taxes, proud to be supporting the British economy and high street (with a warehouse in Manchester, not Jersey or Luxembourg). In addition, understanding the importance of cash-flow to our suppliers, we pay every one of them on time and in an average of only 18 days – over twice as fast as the national norm.
Richer Sounds recognises that slavery and human trafficking is a crime and a violation of fundamental human rights and remains a hidden blight on our global society. We hold a zero-tolerance approach to slavery and human trafficking and are committed to acting ethically and with integrity in all our business dealings. We expect our colleagues, suppliers, contractors and all other stakeholders to commit to the same, including implementing and enforcing effective systems and controls to prevent and detect modern slavery. We would never knowingly conduct business with suppliers or employees engaged in such practices. Our colleagues are expected to report concerns and management are expected to act upon them.
Read full statement here
• The Guinness Book of Records - highest sales per square foot
• Which? - Recommended Provider 2016
• Which? - Retailer of the Year 2015 (of any kind)
• Royal Warrant By Appointment To His Royal Highness The Prince of Wales
• 4th position in KPMG Nunwood's 2015 UK Customer Experience Excellence Analysis
• The Times - Best 100 Companies to work for
• ERT Salesperson of the Year 2015 finalists
• "Because Mr Richer's practices have been so influential in the development of suggestion schemes, the basic features are found in many firms." - The Independent
• "The bald fact remains that Richer Sounds, the slightly maverick hi-fi retailer, generally donates a higher percentage of its profits (currently 15%) than any other privately owned company." - The Guardian
If you feel any issues have not been resolved to your satisfaction, you can always phone our Customer Service team on 0333 900 0094 (local rate). Or, if you prefer, please write to our Founder, Julian Richer (at Richer Sounds, Freepost SE5508, London, SE1 4BR) who will try and help.
Tapesense is a scheme that supplies blind and visually impaired people with subsidised audio products and accessories. We set up the project a number of years ago so that people with limited or no sight could buy cassette tapes at low cost. Before long we began selling interconnect cables, universal remote controls, headphones, microphones and recently Digital (DAB) radios.
To find out more about the service please feel free to email us at firstname.lastname@example.org.