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Richer Sounds is an unlisted PLC 100% owned by
Julian Richer, our Founder and MD. We are a retailer
of hi-fi, home cinema and TV equipment and are committed to giving you the best value for money
and customer service that we possibly can.

• Who are we?
• Our history
• For the community and world at large
• For our customers
• For our colleagues

Who are we?
We’re a diverse team, united by a passion for music and movies. Our stores contain a remarkable number of budding musicians, DJs, and film buffs, fanatical about great sound and vision. We recruit based on natural friendliness, rather than high-pressure sales skills. All our teams are audio-visual enthusiasts and experts (seriously – they train themselves on new products continuously). They’re here to find a perfect match to your needs and budget, big or small, and to think of the things you may have missed, enhancing your overall home entertainment experience.
Stacy, Manager, Norwich store, 12th year of service
Anca, Manager, Watford store, 8th year of service
Mark, Manager, Bristol store, 14th year of service

Our history
Julian began buying and selling hi-fi separates at school when he was 14. In 1978, aged 19, he opened his first shop on London Bridge Walk with the help of the late Vic Odden, a photography retailer. We now trade from 53 stores nationwide, online, and through our telesales and business to business departments. We may have started in budget hi-fi, but in more recent years we have also gained a significant reputation in TV, home cinema systems and premium audio.

For the community and world at large

• We donate 15% of profits to a number of charities (over 400 last year) – more than any of the other 2 million+ UK businesses (as far as we’re aware).

• We are accredited by The Fair Tax Mark for paying tax and reporting our tax transparently.

• Richer Unsigned, a not-for-profit organisation that we set up in 2014, is devoted to helping and championing musicians.

• On Record Store Day and the days that surround it, we believe we’re the biggest supporters of independent records shops, including Sister Ray and Rough Trade as well as others around the country local to our stores.

• We pay our bills on time (or even early!), doing our bit to help our suppliers avoid cash flow problems. In fact our average payment time is 18 days – over twice as fast as the national norm.

• We have a comprehensive environmental policy aimed at reducing carbon emissions, consumption of energy and landfill waste.

• Our business is founded on the ethical principles of being decent, honest and truthful and hopefully runs through everything we do.

For our customers
• Every one of our sales colleagues signs an ethical selling pledge when they start working with us.

• The help we provide doesn’t stop at the door as you exit. We’re here for our customers long after they leave. We’ll help with setting up – we’re available in-store or over the phone and can even talk you through installation options, if needed.

• Our teams aren’t just here if you run in to difficulties, they can offer advice on getting the full potential out of your system and can help when you take the next steps to upgrade.

• Our Price Beat guarantees you’ll pay the lowest price – up to 7 days after purchase.

• We have the lowest priced extended warranties in the business – a fraction of the prices of many other major retailers, plus a free 6 year guarantee on most TVs and projectors if you are a VIP Club member (free and easy to join).

• If you buy one of our Supercare guarantees on hi-fi and AV products you can have your money back in full if it is unused after 6 years.

• Need help at home or at your place of work figuring out how to put together the ideal AV/TV or hi-fi system for your needs? Our free, no obligation, at home (or place of work) survey provides just what you need.

• We do our best to be helpful to people with disabilities by providing bells to call for assistance if needed and free delivery.

• We are ‘Which? Recommended Provider’ accredited.

• If you haven’t heard of us, we have been around since 1978 and have served hundreds of thousands of customers. We hold a Royal Warrant for supplying electrical equipment to His Royal Highness The Prince of Wales and have been a Guinness World Record holder for sales per square foot for over 20 years.

For our colleagues
• We’re committed to the Living Wage for all our colleagues and were one of the very first retailers to become Living Wage Foundation accredited (As opposed to the much lower government-imposed National Living Wage).

• We don’t believe in giving our valued colleagues harsh zero-hour contracts.

• We now have doors on our shops to protect our colleagues from the prolonged dangers of pollution.

• Our Hardship/Helping Hand fund provides for our employees in cases of emergency.

• We believe that happy colleagues = happy customers, so we do our best to look after them well with company-paid holiday homes to ensure all get well-deserved breaks, free private doctor consultations, subsidised gym membership and other valuable perks to encourage their health and wellbeing.

We check our competitors’ deals every day. It’s unlikely, but if you do find anything cheaper elsewhere (including online) even up to 7 days after purchase, we’ll beat that price by up to £100. See our Price Beat for details.

We choose less obvious locations for our shops than most high-street retailers, because this saves us money, and in turn, saves YOU money. We’ve spent nearly 40 years building relationships with our suppliers, meaning we can negotiate extra special prices and can then pass these savings on to you!

In a recent article by Which? they commented:
“Great products and customer service – and it’s the only store… to get five stars for pricing”.

The words “Experience Better” sit under our logo. These are words everyone at Richer Sounds lives and breathes. We want to provide you with better:

• Knowledge and expertise
• Products and pricing
• Customer service

We’re convinced this leads to a better home entertainment experience for you, our shoppers.

When you step into a Richer Sounds store, you’ll be greeted by someone who not only knows all about audio and visual entertainment, but also knows how to make it work beautifully in real homes. As well as having a team that love what they do, we train, train and train constantly so we can be confident in saying we have the knowledge on audio and visual entertainment.

We firmly believe that happy staff = happy customers and we are committed to providing our employees with secure, well-paid jobs in a stimulating, equal opportunities environment. We are proud to be one of the only retailers to be an accredited Living Wage employer and refuse to issue zero hour contracts to our valued colleagues.

We also understand the importance of cash-flow to our suppliers, paying every one of them on time and in an average of only 18 days – over twice as fast as the national norm.

Get all of the perks below and much, much more when you join our Richer Sounds VIP Club. What’s the catch? There is none. Simply sign up with an email address, and it’s FREE – today, and forever.

• Special VIP-only discounts.
• 6 Year Guarantee included on the vast majority of TV and projector purchases.
• We’ll open just for you between 8am-8pm by appointment.
• We’ll visit your home or place of work, for a free consultation*.

* Free on-site survey up to 10 miles from the store, after which we may ask for a contribution towards the costs.

At Richer Sounds we love music. That’s a large part of why Julian started our company back in 1978. Over the years, many a band has been started in the back rooms of our stores as many of our team are musicians, including Julian himself.

We’re so passionate about music, we’ve set up Richer Unsigned to promote musicians who don’t have a label deal or are finding it tough to get noticed.

Strictly not for profit, it’s our way of giving something back: using the Richer Sounds brand and contacts to help musicians get a foot in the door and, of course, bringing new music to your ears. Thousands of songs are available to listen to and enjoy, completely free.

Visit for more information

Unlike certain internet giants (and others) we’re a British company, paying British taxes, proud to be supporting the British economy and high street (with a warehouse in Manchester, not Jersey or Luxembourg). In addition, understanding the importance of cash-flow to our suppliers, we pay every one of them on time and in an average of only 18 days – over twice as fast as the national norm.

Richer Sounds recognises that slavery and human trafficking is a crime and a violation of fundamental human rights and remains a hidden blight on our global society. We hold a zero-tolerance approach to slavery and human trafficking and are committed to acting ethically and with integrity in all our business dealings. We expect our colleagues, suppliers, contractors and all other stakeholders to commit to the same, including implementing and enforcing effective systems and controls to prevent and detect modern slavery. We would never knowingly conduct business with suppliers or employees engaged in such practices. Our colleagues are expected to report concerns and management are expected to act upon them.

Read full statement here

• The Guinness Book of Records - highest sales per square foot
• Which? - Recommended Provider 2016
• Which? - Retailer of the Year 2015 (of any kind)
• Royal Warrant By Appointment To His Royal Highness The Prince of Wales
• 4th position in KPMG Nunwood's 2015 UK Customer Experience Excellence Analysis
• The Times - Best 100 Companies to work for
• ERT Salesperson of the Year 2015 finalists
• "Because Mr Richer's practices have been so influential in the development of suggestion schemes, the basic features are found in many firms." - The Independent
• "The bald fact remains that Richer Sounds, the slightly maverick hi-fi retailer, generally donates a higher percentage of its profits (currently 15%) than any other privately owned company." - The Guardian

If you feel any issues have not been resolved to your satisfaction, you can always phone our Customer Service team on 0333 900 0094 (local rate). Or, please feel free to write to Julian Richer, our Founder and Managing Director, at Richer Sounds PLC, Freepost SE5508, London, SE1 4BR and he will do his best to help.

Since 1 July 2007 the UK's Waste Electrical and Electronic Equipment (WEEE) Regulations have given members of the public the opportunity to deposit their old electrical items for recycling free of charge.

Waste Electrical and Electronic Equipment (WEEE) is the fastest growing waste stream in the UK, growing by at least 5% each year. The public disposes of over 1.2 million tonnes of electrical and electronic waste (equivalent of 150,000 double decker buses) in the UK each year in landfill sites. Not only has it been estimated that landfill space will run out within the next ten years but depositing WEEE in landfill sites can have negative impacts on the environment, polluting soil, air and water quality which in turn can have negative impacts on human and animal health.

Much of the WEEE that ends up in landfill sites could have been recycled. The WEEE Regulations aim to reduce the quantity of WEEE disposed of in this way and to encourage everyone to play a part in protecting our environment.

As a conscientious business, we have chosen to join the Distribution Take Back Scheme. Through this scheme, we have paid towards the provision and improvement of recycling facilities throughout the UK so that our customers can conveniently recycle their old TVs and Hi-Fi equipment free of charge. To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.

To find your nearest recycling sites for waste electrical and electronic equipment please ring your local council or visit and simply type in your postcode into the recycle bank locator. The website also offers great free practical and detailed recycling advice to help you to minimise your effect on the environment.

Richer Sounds recognises that the provision of all services and products generates an impact on the environment and we are fully committed to minimising any potential negative impact by continually striving to improve our environmental performance. Click here to download our environmental policy.

When we use this logo on a TV it means that it has been certified by either or has an Energy Saving Recommended certification mark.

The Eco-label on Televisions tells you:
• The product consumes less energy during use and standby
• It contains fewer substances that are dangerous for health and the environment
• The products can be taken back free of charge by the manufacturer after use
• It contains instructions for correct environmental use
• It is designed for greater durability and recyclability

In order for a product to qualify for an Energy Saving recommended certification, it must use less energy than standard models, therefore lowering energy bills and helping the environment.

Tapesense is a scheme that supplies blind and visually impaired people with subsidised audio products and accessories. We set up the project a number of years ago so that people with limited or no sight could buy cassette tapes at low cost. Before long we began selling interconnect cables, universal remote controls, headphones, microphones and recently Digital (DAB) radios.

To find out more about the service please feel free to email us at

We are a Which?
Recommended Provider.
In 2011, Richer Sounds received
a Royal Warrant from
The Prince of Wales.
We are one of very few retailers to be an accredited Living Wage employer, with no staff on zero hour contracts.

    Prices valid in store (all including VAT) until close of business on 20th August 2017.
    (some of these web prices are cheaper than in-store, so please mention that you've seen these offers online)

    Please note: 03 numbers are NOT premium rate numbers | For more information click here

    RRP = Recommended Retail Price. RRPs are based on information supplied by What Hi-Fi? Sound and Vision magazine, manufacturers, Hi-Fi Choice, Home Cinema Choice, Google, Which? & Pricerunner. Further information is available on request.