• Find your local store / Check Stock
• Customer Service
• Telesales
• Repairs
• Contact forms
• Price beat
• Frequently Asked Questions
• Write To Our Founder
• Company Registration Info
• Manufacturer Contact Details

To check stock availability, make a no obligation reservation, technical/location enquiries or for technical help, please contact your local store directly.

Find your local store here

Our team is here to help with any issues that you have not been able to resolve at branch level.

Please note, our Customer Service team can't check branch stock information. To check stock availability please call or pop into your local store.

Just call us on 0333 900 0094

10:00 - 17:00 Monday to Saturday (12:00 - 17:00 Wednesdays)

Meet the team here

To place an order, please contact our Telesales team, who will be more than happy to help!

Just call us on 0333 900 0093

10:00 - 18:00 (Monday - Friday)
10:00 - 17:00 (Saturday) and 12:00 - 16:00 (Sunday)

Meet the team here

We’re here for you in the unlikely event things go wrong…

TVs over 39":
If you have a problem with your TV over 39", please contact our Customer Service team on 0333 900 0094 and we’ll put you in touch with the right people to talk it through and if necessary, arrange a repair.

All other products:
Your first step should be to call your local branch for advice as we are often able to save you an unnecessary journey.Your local branch will then advise the best course of action should a repair be needed.

Want an update on an existing repair?
We will be in touch as soon as your repair is complete. Please allow at least 14 days before contacting us for an update. If you would like an update after 14 days has passed, please give your local branch a call between Monday and Friday, or email customerservices@richersounds.com, where we will be more than happy to provide a progress update.

Find out more about our repairs service

Please select the department you would like to contact.

Sorry, we're unable to give out stock information centrally via e-mail. To check store stock availability please contact your local branch.

We respect your privacy. We will only use the information you have given above to deal with your enquiry.

If you've seen a cheaper price, let us know, and we'll happily beat that price by up to £100 – even up to 7 days after purchase!

To take advantage of our Price Beat policy, simply visit or call your local store or give our Telesales team a ring!

You can find your local branch using our store finder.

We may be able to save you time with our FAQ page, dedicated to answering your most commonly asked questions.

View our FAQs here

If you feel any issues have not been resolved to your satisfaction, please write to our Founder & MD:

Julian Richer,
Richer Sounds Ltd.,
Freepost SE5508,
London
SE1 4BR

Registered Office:
Richer Sounds,
Hankey Place,
London
SE1 4BB

Registered in England No. 1402643

VAT no. GB237678131