• Find your local store / Check Stock
• Book Your Repair Online
• Contact forms
• Telesales
• Customer Service
• Price beat
• Frequently Asked Questions
• Write To Our Founder
• Company Registration Info
• Manufacturer Contact Details

To check stock availability, make a no obligation reservation, technical/location enquiries or for technical help, please contact your local store directly.

Find your local store here

In the unlikely event that your product develops a fault then please use our online form to book a repair.

Click here to book a repair

To get an update on an existing repair please have your repair reference number or your receipt number ready and fill out our online form.

Click here for a progress report

Please allow at least 14 days from your repair being booked in, before contacting us for a progress report.

TVs over 40":
If you have a problem with your TV over 40", please contact our Customer Service team on 0333 900 0094 and we’ll put you in touch with the right people to talk it through and if necessary, arrange a repair.

All other products:
Your first step should be to call your local branch for advice as we are often able to save you an unnecessary journey. Your local branch will then advise the best course of action should a repair be needed.

Find out more about our repairs service

Please select the department you would like to contact.

Sorry, we're unable to give out stock information centrally via e-mail. To check store stock availability please contact your local branch.

We respect your privacy. We will only use the information you have given above to deal with your enquiry.

To place an order (including sales that require finance), please contact our Telesales team, who will be more than happy to help!

Just call us on 0333 900 0093

Our normal opening times are:
10:00 - 18:00 (Monday - Friday)
10:00 - 17:00 (Saturday) and 11:00 - 16:00 (Sunday)

Meet the team here

Our team is here to help with any issues that you have not been able to resolve at branch level.

If your enquiry relates to repairs please click here.

Please note, our Customer Service team can't check branch stock information. To check stock availability please call your local store.

10:00 - 17:00 Monday to Saturday

You can access our online Customer Service and Frequently Asked Questions by clicking here.

If you've seen a cheaper price, let us know, and we'll happily beat that price by up to £100 – even up to 14 days after purchase!

To take advantage of our Price Beat policy, simply call or ask our colleagues in your local store for more info. Alternatively call our Telesales department.

We may be able to save you time with our FAQ page, dedicated to answering your most commonly asked questions.

View our FAQs here

Should you have any issues then please contact the store or department you made your purchase from who will be more than happy to help, following that our Customer Service team are available at, email: customerservices@richersounds.com or Tel: 0333 900 0094.

As a final last resort please contact Julian Richer, our Founder and Managing Director at julian@richersounds.com and he will do his best to help. 

Registered Office:
Richer Sounds Ltd.,
Hankey Place,
London
SE1 4BB

Registered in England No. 1402643

VAT no. GB237678131