Contact Us

JavaScript seems to be disabled in your browser. For the best experience on our site, be sure to turn on Javascript in your browser.

Search

Stores

My Basket

Contact Us

For any stock, sales, technical or location enquiries, please contact your local branch.
Click here to find your local store details.

Find Your Local Branch & Check Stock Availability

Frequently Asked Questions

Contact Our Customer Service Team

For Telesales Enquiries

Contact Us Form

Write To Our Founder Personally By Post

Company Registration Info

Registered Office:
Richer Sounds,
Hankey Place,
London
SE1 4BB
Registered in England No. 1402643
VAT no. GB237678131

Empire Direct

Service	Manufacturer Information
If you wish to speak directly to the manufacturer to book a service visit or for further technical information you will find all relevant contact telephone numbers and web addresses below.	In the event of your appliance developing a fault during the warranty period we can arrange for an engineer to visit your property to repair the item free of charge within the manufacturer's warranty guidelines. If a fault occurs, we recommend that you first consult your appliance instructions which will help you to determine the nature of the problem through the fault diagnosis list. Most manufacturers will charge for a callout where no fault is found or where the product has not been used in accordance with the manufacturer's instructions. If you need to speak with a member of our customer service team please call 0333 900 0064 during business hours or send an e-mail to customercare@empiredirect.co.uk and we will get back to you as soon as we can.

Prices valid in store (all including VAT) until close of business on %closeDateString%. (Some of these web prices are cheaper than in-store, so please mention that you've seen these offers online.)

E&OE. We are entitled to update the price on the website from time to time to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission on the price published for the goods on our website is wrong.
The price for the goods will be as stipulated on the website at the time when you place your order, but this will need to be validated by us prior to processing your order. If there is a problem, we will inform you of the correct price and will give you the opportunity to purchase the goods at the correct price.

Please note: 03 numbers are NOT premium rate numbers.
03 numbers connect you directly to the store or department you call, and are charged at the same rate as you are charged for numbers starting in 01 and 02. 03 numbers are included in all bundle rates for mobile phones and landlines.

Manufacturer Information
www.aeg.co.uk 03445 611611	www.aga-rayburn.co.uk	www.baumatic.co.uk 03445 761202
www.belling.co.uk 0344 815 3746	uk.bertazzoni.com 0844 4639705	www.bosch-home.co.uk 0344 892 8979
www.britannialiving.co.uk 0844 4639705	www.candy-domestic.co.uk 03446 923 607	www.caple.co.uk 0117 938 1900 option: 2
www.cda.eu 01949 862012	www.daewooelectronics.co.uk 03330 144 477	0844 5573750
www.electrolux.co.uk 03445 610 642	www.elica.co.uk 01252 351111	www.falconappliances.co.uk 0800 804 6261
www.fisherpaykel.co.uk 08000 886605	www.franke.com 0161 436 6280	www.gorenje.co.uk 0844 557 9000
www.haier.com/uk/ 03330 038122	www.hoover.co.uk 03446 923 609	www.hotpoint.co.uk 0344 822 4224
www.ilveappliances.co.uk 0345 548 3132	www.insinkerator.co.uk 0800 3893715	www.lg.com/uk/home-appliances 0344 8475454
www.maytag.co.uk 0208 616 5145	www.mercury-appliances.co.uk 0800 804 6261	www.miele.co.uk 03301 606600
www.neff.co.uk 0344 892 8979	www.panasonic.co.uk 0344 844 3899	www.quooker.com 0207 9233355
www.rangemaster.co.uk 0800 804 6261	www.samsung.co.uk 0330 726 7864	www.servis.co.uk 0333 5777232
www.siemens-home.co.uk 0344 892 8979	www.smeguk.com 0344 557 9907	www.stoves.co.uk 0344 815 3740
www.whirlpool.co.uk 0344 815 8989	www.zanussi.co.uk 03445 611611