Lowest Price Guaranteed!
Ts&Cs apply. Must be brand new, in stock & with a similar guarantee
Find Your Local Branch & Check Stock Availability
To check stock availability, make a no obligation reservation, technical/location enquiries or for technical help, please contact your local store directly.
Repairs - Book Your Repair Online
In the unlikely event that your product develops a fault then please use our online form to book a repair.
To get an update on an existing repair please have your repair reference number or your receipt number ready and fill out our online form.
Click here for a progress report
Please allow at least 14 days from your repair being booked in, before contacting us for a progress report.
TVs over 40":
If you have a problem with your TV over 40", please contact our Customer Service team on 0333 900 0094 and we’ll put you in touch with the right people to talk it through and if necessary, arrange a repair.
All other products:
Your first step should be to call your local branch for advice as we are often able to save you an unnecessary journey. Your local branch will then advise the best course of action should a repair be needed.
Contact Us Forms
Please select the department you would like to contact.
Sorry, we're unable to give out stock information centrally via e-mail. To check store stock availability please contact your local branch.
We respect your privacy. We will only use the information you have given above to deal with your enquiry.
For Telesales Enquiries
To place an order (including sales that require finance), please contact our Telesales team, who will be more than happy to help!
Just call us on 0333 900 0093
Our normal opening times are:
10:00 - 18:00 (Monday - Friday)
10:00 - 17:00 (Saturday) and 12:00 - 16:00 (Sunday)
Contact Our Customer Service Team
Our team is here to help with any issues that you have not been able to resolve at branch level.
If your enquiry relates to repairs please click here.
Please note, our Customer Service team can't check branch stock information. To check stock availability please call your local store.
10:00 - 17:00 Monday to Saturday
You can access our online Customer Service and Frequently Asked Questions by clicking here.
Price Beat
If you've seen a cheaper price, let us know, and we'll happily beat that price by up to £100 – even up to 14 days after purchase!
To take advantage of our Price Beat policy, simply call or ask our colleagues in your local store for more info. Alternatively call our Telesales department.
Frequently Asked Questions
We may be able to save you time with our FAQ page, dedicated to answering your most commonly asked questions.
Write to our Founder & MD personally by email
Should you have any issues then please contact the store or department you made your purchase from who will be more than happy to help. Following that, our Customer Service team is available to assist with complaints or repair issues by email: customerservices@richersounds.com or phone: 0333 900 0094.
As a final last resort, which hopefully will not be necessary, please contact Julian Richer, our Founder, and Managing Director at julian@richersounds.com, who will oversee your correspondence and arrange for one of our senior team to help.
Company Registration Info
Registered Office:
Richer Sounds Ltd.,
Hankey Place,
London
SE1 4BB
Registered in England No. 1402643
VAT no. GB237678131
