Contact Us Contact Us

Find Your Local Branch & Check Stock Availability

To check stock availability, make a no obligation reservation, technical/location enquiries or for technical help, please contact your local store directly.

Find your local store here


Repairs - Book Your Repair Online

In the unlikely event that your product develops a fault then please use our online form to book a repair.

Click here to book a repair

To get an update on an existing repair please have your repair reference number or your receipt number ready and fill out our online form.

Click here for a progress report

Please allow at least 14 days from your repair being booked in, before contacting us for a progress report.

TVs over 40":
If you have a problem with your TV over 40", please contact our Customer Service team on 0333 900 0094 and we’ll put you in touch with the right people to talk it through and if necessary, arrange a repair.

All other products:
Your first step should be to call your local branch for advice as we are often able to save you an unnecessary journey. Your local branch will then advise the best course of action should a repair be needed.

Find out more about our repairs service

 
 

Contact Us Forms

Please select the department you would like to contact.

Sorry, we're unable to give out stock information centrally via e-mail. To check store stock availability please contact your local branch.

You can access our online Customer Service and Frequently Asked Questions by clicking here.

We respect your privacy. We will only use the information you have given above to deal with your enquiry.


For Telesales Enquiries

To place an order (including sales that require finance), please contact our Telesales team, who will be more than happy to help!

Just call us on 0333 900 0093

10:00 - 18:00 (Monday - Friday)
10:00 - 17:00 (Saturday) and 12:00 - 16:00 (Sunday)

Meet the team here


Contact Our Customer Service Team

Our team is here to help with any issues that you have not been able to resolve at branch level.

If your enquiry relates to repairs please click here.

Please note, our Customer Service team can't check branch stock information. To check stock availability please call or pop into your local store.

10:00 - 17:00 Monday to Saturday (12:00 - 17:00 Wednesdays)

You can access our online Customer Service and Frequently Asked Questions by clicking here.

 
 

Price Beat

If you've seen a cheaper price, let us know, and we'll happily beat that price by up to £100 – even up to 7 days after purchase!

To take advantage of our Price Beat policy, simply visit or call your local store or give our Telesales team a ring on 0333 900 0093!

You can find your local branch using our store finder.


Frequently Asked Questions

We may be able to save you time with our FAQ page, dedicated to answering your most commonly asked questions.

View our FAQs here


Write to our Founder & MD personally by post or email

If you feel any issues have not been resolved to your satisfaction, please write to our Founder & MD by email – julian@richersounds.com or by post at the below address – no stamp needed! Freepost suffered delays during lockdown, which meant customers could not write to Julian directly and which must have caused some frustration, so if you have an issue that has not been resolved to your satisfaction by your local store or our Customer Service team, you can now contact his private office team directly by email at the address above or by post:

Julian Richer,
Richer Sounds Ltd.,
Freepost SE5508,
London
SE1 4BR

This is the only way we can rectify faults, which not only helps you, but us as well. We never forget there’s no better advertisement than a satisfied customer and nothing worse than a dissatisfied one.


Company Registration Info

Registered Office:
Richer Sounds Ltd.,
Hankey Place,
London
SE1 4BB

Registered in England No. 1402643

VAT no. GB237678131


Acer
www.acer.com
0371 760 1000
Acoustic Energy
www.acoustic-energy.co.uk
01285 654432 
AKG
www.akg.com
01728 746400
Alphason
www.alphasondesigns.com
01942524100
customer.services@armourhome.co.uk
Apple
www.apple.com/support
0800 048 0408
Arcam
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01223 203 200
Astell & Kern
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00496196 953 5730
Atacama
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01455 283 251
Audiolab
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01480 452561
Audioquest
www.audioquest.com
01249 848 873
Audio-technica
eu.audio-technica.com
0113 277 1441
Info@audio-technica.co.uk
Audio Pro
www.audiopro.com/en/
Beats
www.apple.com/support
0800 048 0408
Benq
www.benq.com
0207 216 0039
Beyerdynamic
europe.beyerdynamic.com
01444 258258
Blaupunkt
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0330 024 0801
Blustream
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0115 824 7000
Cambridge Audio
www.cambridgeaudio.com
020 7551 5422
info@cambridgeaudio.com
Canton
www.cantondm.co.uk/support
0161 688 1999
Cocktail Audio
www.cocktailaudio.co.uk
01892 320479
Cubic
Cubic
866 889 5974
CYP
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020 31376690
Cyrus
www.cyrusaudio.com
01480 410901
Dali
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0845 6443537
Denon
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0289 0279 830
DLS
dlsaudio.co.uk
0115 8448888
Dynaudio
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08652 3411
sales@audiodistributiongroup.com
Eclipse
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0207 328 4499
ELAC
www.elac.com
0049 (431) – 64774-0
info@elac.de
Epson
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0343 90 37766
Focal
www.focal.com/uk
0845 660 2680
Grado
gradolabs.com
01279 501111
Harman Kardon
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0113 279 1255
Hisense
hisense.co.uk
0333 800 2200
Humax
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0344 318 8800
Ion
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01252 896 040
JBL
uk.jbl.com
Docks:01728 746 400
Not docks:01132791255
JVC
uk.jvc.com
0345 310 8000
KEF
uk.kef.com
support.uk@kef.com
LG
www.lg.com/uk
01480220484
Loewe
loewe.tv/int
020 7499 1284
enquiries@loewe-uk.com
Logitech
www.logitechg.com/en-gb
01753 870900
Marantz
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0289 0279 830
Mission
www.mission.co.uk/support/
01480 452561
Monitor Audio
www.monitoraudio.com
01268 740580
Musical Fidelity
www.musicalfidelity.com
0208 900 2866
Naim
www.naimaudio.com
01722 426600
NorStone
www.norstone-design.com
0203 178 2801
sales@norstoneuk.com
Nova Fidelity
01732 765 105
Onkyo
www.uk.onkyo.com/en/
0203 936 80 86
Optoma
www.optoma.co.uk
01923 691865
Orbitsound
www.orbitsound.com/en-gb/
0207 2947332
Panasonic
www.panasonic.com/uk/support.html
0344 844 3899
Peerless
www.peerless-av.com/en-uk/customer-care
01923 200 100
Philips
www.philips.co.uk/c-m/consumer-support
TV: 0207 9490319
Pioneer
www.pioneer.eu
0203 936 80 86
Polk
en.polkaudio.com/contact-us
0289 0279 830
Pro-Ject
www.project-audio.com/en/
01235 511166
Pure
support-uk.pure.com/en
01923 623099
Q Acoustic
www.qacoustics.co.uk/contactus
01279 501111
QED
www.qed.co.uk/contactqed
01279 501111
REL
relsupport.zendesk.com/hc/en-us
01656 768777
Revo
revo.co.uk
01327 301901
RHA
www.rha-audio.com/uk
customercare@rha.co.uk
Roksan
www.roksan.com
0208 9006801
Roth
www.rothaudio.co.uk
01905 453424
Technical@roth-uk.com
Ruark
www.ruarkaudio.com
01702 601410
Samsung
www.samsung.com/uk/
0330 7267424
0330 726 7864
Sanus
www.sanus.com/en_GB
0495 580 852
emea.sales@milestone.com
Sennheiser
en-uk.sennheiser.com
0333 240 8185
Sharp
www.sharp.co.uk
0330 024 0803
TV: 0330 024 0801
Shure
www.shure.co.uk
01992 703058
Sonos
www.sonos.com
0800 026 1526
Sony
www.sony.co.uk
020 7365 2810
Projectors: 080078987898
Tangent
www.tangent.co.uk
Tannoy
www.tannoy.com
01562 732 299
Tascam
www.tascam.eu
TEAC
www.teac-audio.eu
02039368088
Technics
www.technics.com/uk
0333 222 8777
Tibo
tibo-electronics.com
01525 280907
info@tibo-electronics.com
TOA
www.toa.co.uk
08707740986
Technical@toa.co.uk
Toshiba
www.toshiba.co.uk
0844 856 0730
TV: 0333 222 7444
TP Link
www.tp-link.com/uk
0845 147 0017
Viewsonic
www.viewsonic.com/uk
03330 057012
Wharfedale
www.wharfedale.co.uk
01480 452561
Yamaha
uk.yamaha.com
0344 811 1116