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Lowest Price Guaranteed!
Ts&Cs apply. Must be brand new, in stock & with a similar guarantee
Find Your Local Branch & Check Stock Availability
To check stock availability, make a no obligation reservation, technical/location enquiries or for technical help, please contact your local store directly.
Repairs - Book Your Repair Online
In the unlikely event that your product develops a fault then please use our online form to book a repair.
To get an update on an existing repair please have your repair reference number or your receipt number ready and fill out our online form.
Click here for a progress report
Please allow at least 14 days from your repair being booked in, before contacting us for a progress report.
TVs over 40":
If you have a problem with your TV over 40", please contact our Customer Service team on 0333 900 0094 and we’ll put you in touch with the right people to talk it through and if necessary, arrange a repair.
All other products:
Your first step should be to call your local branch for advice as we are often able to save you an unnecessary journey. Your local branch will then advise the best course of action should a repair be needed.
Contact Us Forms
Please select the department you would like to contact.
Sorry, we're unable to give out stock information centrally via e-mail. To check store stock availability please contact your local branch.
We respect your privacy. We will only use the information you have given above to deal with your enquiry.
For Telesales Enquiries
To place an order (including sales that require finance), please contact our Telesales team, who will be more than happy to help!
Just call us on 0333 900 0093
Our extended Black is Back opening times are:
Saturday 28th 10:00 - 18:00
Sunday 29th 10:00 - 17:00
Monday 30th 10:00 - 19:00
Our normal opening times are:
10:00 - 18:00 (Monday - Friday)
10:00 - 17:00 (Saturday) and 11:00 - 16:00 (Sunday)
Contact Our Customer Service Team
Our team is here to help with any issues that you have not been able to resolve at branch level.
If your enquiry relates to repairs please click here.
Please note, our Customer Service team can't check branch stock information. To check stock availability please call your local store.
10:00 - 17:00 Monday to Saturday (12:00 - 17:00 Wednesdays)
You can access our online Customer Service and Frequently Asked Questions by clicking here.
Price Beat
If you've seen a cheaper price, let us know, and we'll happily beat that price by up to £100 – even up to 14 days after purchase!
To take advantage of our Price Beat policy, simply call or ask our colleagues in your local store for more info. Alternatively call our Telesales department.
Frequently Asked Questions
We may be able to save you time with our FAQ page, dedicated to answering your most commonly asked questions.
Write to our Founder & MD personally by post or email
If you feel any issues have not been resolved to your satisfaction, please write to our Founder & MD by email – julian@richersounds.com or by post at the below address – no stamp needed! Freepost suffered delays during lockdown, which meant customers could not write to Julian directly and which must have caused some frustration, so if you have an issue that has not been resolved to your satisfaction by your local store or our Customer Service team, you can now contact his private office team directly by email at the address above or by post:
Julian Richer,
Richer Sounds Ltd.,
Freepost SE5508,
London
SE1 4BR
This is the only way we can rectify faults, which not only helps you, but us as well. We never forget there’s no better advertisement than a satisfied customer and nothing worse than a dissatisfied one.
Company Registration Info
Registered Office:
Richer Sounds Ltd.,
Hankey Place,
London
SE1 4BB
Registered in England No. 1402643
VAT no. GB237678131