Products must be brand new, with a similar guarantee and in stock
Contact Us
For any stock, sales, technical or location enquiries, please contact your local branch.
Click here to find your local store details.
Click here to find your local store details.
Find Your Local Branch & Check Stock Availability
To check stock availability, make a no obligation reservation, or for technical help, please contact your local store directly.
Find your local store
Frequently Asked Questions
We may be able to save you time with our FAQ page, dedicated to answering your most commonly asked questions.
View FAQs here
Repairs
We’re here for you in the unlikely event things go wrong. Your first step should be to call your local branch for advice as we are often able to save you an unnecessary journey.
TVs over 39":
If you have a problem with your TV over 39", please contact our Customer Service team on 0333 900 0094 to arrange a repair.
Want an update on an existing repair?
We will be in touch as soon as your repair is complete. Please allow at least 14 days before contacting us for an update. If you would like an update after 14 days has passed, please give your local branch a call between Monday and Friday, or email customerservices@richersounds.com, where we will be more than happy to provide a progress update.
Price Beat
If you've seen a cheaper price, let us know, and we'll happily beat that price by up to £100 – even up to 7 days after purchase!
To take advantage of our Price Beat policy, simply visit or call your local store or give our Telesales team a ring!
You can find your local branch using our store finder.
Contact Our Customer Service Team
Our team is here to help with any issues that you have not been able to resolve at branch level.
Please note, our Customer Service team can't check branch stock information. To check stock availability please call or pop into your local store.
Just call us on 0333 900 0094
10:00 - 17:00 Monday to Saturday (12:00 - 17:00 Wednesdays)
Meet the team here
For Telesales Enquiries
To place an order, please contact our Telesales team, who will be more than happy to help!
Just call us on 0333 900 0093
10:00 - 18:00 (Monday - Friday),
10:00 - 17:00 (Saturday) and 12:00 - 16:00 (Sunday).
Meet the team here
Contact Us Form
Write To Our Founder Personally By Post
Julian Richer,
Richer Sounds PLC,
Freepost SE5508,
London
SE1 4BR
Company Registration Info
Registered Office:
Richer Sounds,
Hankey Place,
London
SE1 4BB
Registered in England No. 1402643
VAT no. GB237678131
Manufacturer Contact Details
Empire Direct
 Service |  Manufacturer Information |
|---|---|
| If you wish to speak directly to the manufacturer to book a service visit or for further technical information you will find all relevant contact telephone numbers and web addresses below. | In the event of your appliance developing a fault during the warranty period we can arrange for an engineer to visit your property to repair the item free of charge within the manufacturer's warranty guidelines. If a fault occurs, we recommend that you first consult your appliance instructions which will help you to determine the nature of the problem through the fault diagnosis list. Most manufacturers will charge for a callout where no fault is found or where the product has not been used in accordance with the manufacturer's instructions. If you need to speak with a member of our customer service team please call 0333 900 0064 during business hours or send an e-mail to customercare@empiredirect.co.uk and we will get back to you as soon as we can. |
