We're sorry to hear there’s a problem with your purchase.

If your product is within its guarantee period, in order to get you back up and running as soon as possible, please fill in the form below, with as much information as you can.

If your product is outside its guarantee period then please find more information here.

If we need more info to help us pinpoint the issue we’ll be in touch - otherwise, once our engineers have diagnosed the fault, we will contact you to explain what they’ve found.  We’ll also let you know how long it’s likely to take to fix and any other details with regards to the repair process.

Where possible, we will respond within 24 hours Monday to Saturday.

Thank you,
The Richer Sounds Customer Service Team.