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Television repairs: We realise how important a television can be to our customers so in the unfortunate event that yours develops a fault we will often ask you to book your repair directly with the manufacturer. We absolutelyrecognisethat sorting your problemsisour responsibility, so the only reason we do this is to speed up the repair process for you. You still only need to call our direct Customer Service number0333 900 0094 as byselecting the correct option your call will be routed to the relevant manufacturer. Dealing directly with the manufacturer allows their experts to diagnose and often resolve perceived faults over the phone. They can even sometimes log in to your product online to help fix it, and all without going backwards and forwards through us. If they can’t help there and then they can book a time, directly with you, for one of their engineers to visit.All of these things generally improve the repair process by helping to speed up repair times. If,however,this is not the case and/or you are not receiving the levels of service that you expect from Richer Sounds, then please contact our Customer Service team who will immediately take over the process for you to help resolve matters to your satisfaction.
If we need more info to help us pinpoint the issue we’ll be in touch - otherwise, once our engineers have diagnosed the fault, we will contact you to explain what they’ve found. We’ll also let you know how long it’s likely to take to fix and any other details with regards to the repair process.
Where possible, we will respond within 24 hours Monday to Saturday.
Thank you, The Richer Sounds Customer Service team