We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. We will however endeavour to acknowledge all complaints within 7 working days. If you have a complaint please contact us at:
Richer Sounds Internet
Unit 2 Gallery Court,
1-7 Pilgrimage Street,
London, SE1 4LL
Tel: 0333 900 0094
E mail: email@example.com
Write to our Founder & MD's office by email
Should you have any issues then please contact the store or department you made your purchase from, who will be more than happy to help. Following that, our Customer Service team is available to assist with complaints or repair issues by email to: firstname.lastname@example.org or by phoning: 0333 900 0094.
As a final last resort, which hopefully will not be necessary, please contact the office of Julian Richer, our Founder and Managing Director, at email@example.com. Julian will oversee your correspondence and arrange for one of our senior team to help.
If our Customer Service team has been unable to resolve your complaint, you may refer your complaint to Alternative Dispute Resolution For Retail. You can direct your complaint to:
Mail: Retail ADR
12-14 Walker Avenue,
Stratford Office Village,
Milton Keynes, MK12 5TW
Tel: 020 3540 8063