Terms & conditions for online purchases

The following terms and conditions (referred to as "the Terms") apply to all purchases made from this website. By placing an order you are making an offer to Richer Sounds Ltd. (referred to as "us / we / our") to purchase the items ordered subject to the Terms. The offer is only accepted when we process the order and dispatch the items, and once accepted by us shall constitute a binding agreement between you and us.

Please therefore read this document carefully before placing your order.

These terms do not affect your statutory rights.

Acknowledgement and receipt of orders

Orders are acknowledged by email as soon as possible. Any email or other acknowledgement from us does not constitute our legal acceptance of your order. The offer is only accepted when we process the order and dispatch the items.

We will email you a copy of your receipt, either separately or within the acknowledgement. The receipt is confirmation that we have received your authorisation to take the monies shown from the relevant payment partner. The receipt also serves as the required proof of purchase for any returns, so please ensure you retain the email and / or a hard copy in a safe place.


Your order for goods is subject to availability. If we do not supply goods to you for any reason we will inform you of the situation and will not charge you for those goods. We will obviously refund any money already paid by you for the goods.

Only one special offer may be redeemed per order, and only one such offer may be redeemed per household.

 30 day returns

Unwanted goods should be returned within 30 days. We will in such circumstances refund you the cost of your order, including postage, and also the cost of return postage assessed as the most efficient method of sending. However, if goods are not returned "as new" due to excessive handling on your part, or have components missing (including packing materials and manuals), we may make a reasonable deduction for this. If any purchase, which is part of a package and includes another product for free, is refunded for any reason or exchanged, the free of charge product, which will be shown on your receipt, must be returned at the time of the exchange or the refund. No refunds can be accepted without all products being returned.

12-month guarantee

In addition to your statutory rights, should any item purchased on the website develop a fault within the first 12 months from delivery to you, we shall offer to repair or replace the faulty items without charge to you. The foregoing 12-month guarantee is subject to the following conditions:

  • the fault developed through normal domestic use only; and
  • the guarantee does not include normal wear and tear, in particular the erosion of parts which are designed to wear is not included; and
  • you have not allowed repairs to be carried out on the items other than by us or our appointed agents (which acts will invalidate this guarantee).

Please note: If the product purchased is from our clearance section and proves to be uneconomical to repair we can at our discretion elect to offer a refund (or part thereof) that reflects the value of the product at the point of failure.

If we are required to send an engineer to your home to inspect and repair a product, and that product is subsequently found to be in good working order, we will charge you for the costs we incur for the call-out (typically £50.00). At the time of booking the call, we will ask you to guarantee the cost of the call-out before instructing the engineer by securing a credit or debit card deposit. We will only charge the abortive call-out fee to your debit or credit card if no fault is found.

Product recall

We shall have the right, in the first 12 months, to require products to be recalled if there is found to be a fault in that product range which is hazardous to users. In such instances we shall refund you the full costs.

Payment and prices

The price for the goods will be as stipulated on the website at the time when you place your order. We are entitled to update the price on the website from time to time to take account of any increase in our suppliers' prices, or the imposition of any new taxes or duties, or if due to an error or omission on the price published for the goods on our website is wrong. However, once you place your order the price will be locked at that point.

We try to ensure that all prices displayed on our website are accurate.

The price of the goods on your order will need to be validated by us prior to processing your order. If there is a problem, we will inform you of the correct price and will give you the opportunity to purchase the goods at the correct price.

Our clearance products in store are listed with ‘guide prices’ which is the average price based on the unit’s condition and accessories included with these products. This means some ‘in store’ prices may be different to the guide price listed. Please contact or call your local store for availability and more information.

We can currently accept payment of your order by Visa, Mastercard, Amex and Maestro only. We also accept Paypal payments and direct bank transfer (please ask your local store for more information). Payment by cheque or cash on delivery is not accepted.

Payment for goods must be made in accordance with our purchase procedure. All orders are positively credit card sanctioned prior to despatch. We cannot accept responsibility if any details you provide us with are incorrect or if any order is held up as a result of incorrect details.

All prices on our website are in pounds sterling and inclusive of VAT but exclusive of our very reasonable delivery charges, which will be payable as indicated at the time of placing your order.

Richer Sounds also offer finance options from Creation Consumer Finance, Klarna and Paypal.

Richer Sounds acts as a credit broker and not the lender. Richer Sounds Ltd (Registered company address: Richer House, Gallery Court, Hankey Place, London, SE1 4BB. Company registration number: 01402643) only offers products from Creation Consumer Finance, Klarna and Paypal Credit. Creation Consumer Finance, Klarna and Paypal Credit act as the lender. Terms and conditions apply, subject to application, financial circumstances and borrowing history. Minimum spend and eligibility criteria applies.

Finance provided by PayPal Credit. Terms and conditions apply. Credit subject to status. UK residents only. Richer Sounds Limited acts as a broker and offers finance from PayPal Credit. PayPal Credit is a trading name of PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH.

Creation Consumer Finance Limited. Registered Office: 4th - 6th floor Wellington Buildings, 2-4 Wellington Street, Belfast, BT1 6HT (Northern Ireland - company number NI032565). Authorised and regulated by the Financial Conduct Authority. Klarna Bank AB (publ) registered and head office: Sveavägen 46, 111 34 Stockholm, Sweden. A Swedish public limited company (publikt bankaktiebolag) registered with the Swedish Companies Registration Office with organisation number: 556737-0431.


We regret that we cannot accept orders for and make deliveries to addresses outside of mainland Britain. For delivery addresses within the mainland, we will endeavour to deliver the goods within the times stated in our Purchase Procedure, but time shall not be of the essence. If no times are specified, delivery shall be within a reasonable time.

In addition to all other rights to cancel your order, which can be found here, should delivery be delayed by us for more than 7 working days from the delivery date you have the right to contact us and cancel the order (a working day is Monday-Friday, excluding bank holidays). In this case we will happily refund you any money paid for the goods.

We reserve the right to charge for redelivery if you are not present at the agreed original delivery date.

Please check the condition of all products delivered as soon as they are received. This does not affect your statutory rights, but if there is a problem we want to deal with it as soon as possible as the last thing we want is a disappointed customer.

As soon as we have delivered the goods to you, you will be responsible for them and any damage occasioned while in your possession. When we deliver the goods we will require you to sign for them. If you are not able to sign for a delivery, we will do our utmost to let you know when we intend to redeliver the goods. Our responsibility for everything other than damage due to our negligence will end at the time the carrier tried to deliver the goods to you.

Title in the goods will pass on delivery. Should you return the goods pursuant to conditions set out under these terms and conditions, then title in the goods shall revert to us when you return the goods to us.


LED / OLED: Please note that today's production techniques cannot guarantee an absolutely perfect LED / OLED display and buyers should be aware of the possibility of imperfections in the form of a few isolated constantly lit or unlit pixels (or stuck pixels). As a result of this, there is a commonly accepted tolerance level by which LED / OLED screens may display such imperfections without being classified as faulty. As such, we can only take back displays as faulty for refund / repair if the number of affected pixels exceeds the manufacturer's guidelines, subject to the Terms and Conditions. There may also be differences in the backlight brightness across the screen than could be noticeable on static and predominantly single-coloured moving images and letter-boxed images. Please check with the relevant manufacturer as to their tolerance level. Manufacturers reserve the right to alter, add or withdraw software features on products at any point without notice and Richer Sounds cannot be held liable for these changes. This does not affect your statutory rights.

Many of the goods we sell are of a technical nature and unfortunately it is not practical to publish detailed specifications of all the goods and keep specifications 100% up to date. All drawings, descriptive matter, specifications and advertising on our website are for the sole purpose of giving approximate descriptions of the goods. However, if your goods do not conform to the specification displayed on the website relating to such goods at the date of purchase, we will arrange for collection of the goods from you and you will be entitled to receive a refund on production of the proof of purchase (sale receipt).

We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivery of the items.

We shall not be liable to you, for any failure or delay in performance of our contract, if it is due to an event beyond our reasonable control. This includes, without limitation, acts of God, war, industrial dispute, fire, flood, tempest and national emergencies, and if so delayed we shall be entitled to a reasonable extension of time for performing such obligations.

Complaint procedure

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. We will however endeavour to acknowledge all complaints within 7 working days. If you have a complaint please contact our customer service department on:
Tel: 0333 900 0094
Email: [email protected]

Write to our Founder's office by email

Should you have any issues then please contact the store or department you made your purchase from, who will be more than happy to help. Following that, our Customer Service team is available to assist with complaints or repair issues by email to: [email protected] or by phoning: 0333 900 0094.

As a final last resort, which hopefully will not be necessary, please contact the office of Julian Richer, our Founder, at [email protected]. Julian will oversee your correspondence and arrange for one of our senior team to help.

If our Customer Service team has been unable to resolve your complaint, you may refer your complaint to Alternative Dispute Resolution For Retail at:

Mail: Retail ADR
12-14 Walker Avenue,
Stratford Office Village,
Wolverton Mill,
Milton Keynes, MK12 5TW
Web: www.retailadr.org.uk
Tel: 020 3540 8063


The contract between us shall be deemed to have been made in England and shall be governed by the laws of England and Wales.

Richer Sounds reserve the right to refuse service to any individual or group where we feel unreasonable behaviour has given us just grounds to do so.

It has been brought to our attention that other online retailers have implied on their sites that our Founder, Julian Richer, has a connection to their business. This is not the case and we would like to set the matter straight to avoid customers being misled.


Website operator

This website is operated by us, Richer Sounds Ltd. (registered number 01402643), whose registered office is Richer House, Hankey Place, London SE1 4BB (referred to as "us / we / our").


We grant you (the user) a non-exclusive licence to use this website upon the following terms and conditions.

We reserve the right to terminate this licence at any time without notice.

Materials in site

This website contains material which is owned by or licensed by us. This material includes but is not limited to, the design, layout, look, appearance and graphics. It is protected by intellectual property laws, including but not limited to copyright.

All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.

You may view, use, download and store the material on this website for personal use and research only. Commercial use of the material on this website is not permitted. The redistribution, republication, or otherwise making available of the material on this website to third parties without our prior written consent is prohibited.

Unauthorised use of this website may give rise to a claim for damages and / or be a criminal offence.

Accuracy of information

The information in this website is given in good faith. It is subject to change without notice. We are not responsible for any inaccuracies and (except as set out under the heading “Liability”) make no representation and give no warranty as to its accuracy. Please see our Terms and Conditions of Sale regarding the basis on which we will provide goods and services to you. In particular, please also see section “Payment and Prices” of the Terms and Conditions of Sale regarding changes to the price of products.

Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship.


This website contains links to other websites. We accept no responsibility or liability for the content of other websites which are not under our strict control. Any link is not intended to be, nor should be construed as, an endorsement of any kind by us of that other website. Any arrangements made between you and any third party named or referred to on this website are entirely at your sole risk and responsibility.

You may not create a link to this website from another website or document without our prior written consent.


We do not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to the site.

Except as set out in the clause below, we will be under no liability to you whatsoever, whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of any information or other materials contained in this website, including, without limitation, as a result of any computer virus or any errors in the content of this website or any communication from us regarding the same.

These terms and conditions do not exclude our liability (if any) to you for personal injury or death resulting from our negligence, for fraud or for any matter which it would be illegal for us to exclude or to attempt to exclude our liability.


Our privacy policy can be seen here. The privacy policy forms part of these terms and conditions.

Complete agreement

These terms and conditions (including the privacy statement detailed above) contain all the terms which you have agreed with us in relation to the use of the website.

Jurisdiction and acceptance of these terms and conditions

This website is controlled and operated by us from our offices in England. The information, existence, construction, performance, validity in all aspects whatsoever of these terms and conditions or of any terms of these terms and conditions or any dispute in relation to the material contained in this website shall be governed by English Law and where a dispute arises in Wales, the applicable law will be English law as applied in Wales. The English and Welsh courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions of use of the website.

Your continued use of this website indicates your acceptance of these terms and conditions.


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay Later 30
  • Pay in 3 instalments
  • Fixed Sum Credit
Klarna's Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Missed payments may affect your ability to use Klarna in the future. 18+, UK residents only. Subject to status. T&Cs apply.
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement

Trade-ins / part exchange

All part exchange items must be complete and in good working order.
Trade-in quotations are offered at the sole discretion of Richer Sounds and we reserve the right to refuse any trade in request.
If you are unable to bring a trade in item to a local store for assessment, we may ask for photo or video evidence to confirm the items condition. Exclusions apply and we reserve the right to issue your trade in value retrospectively. Where trade-ins are concluded remotely, collection will be arranged by Richer Sounds.
Quotations, including trade in values are usually valid for 7 days however we reserve the right to amend or remove minimum trade in values or end our trade in promotion without prior notice.
Where minimum trade in values are listed on products, this is the minimum you will be offered if your trade in is accepted (in line with the conditions above) – Please contact your local store or our telesales team with any questions you may have.
Please note that we are unable to accept the following items for trade in, headphones or earphones (due to hygiene reasons), smart Bluetooth speakers such as Chromecast & Alexa and clock radios.

VIP Easter deal vouchers

Cannot be used in conjunction with any other offer / promotion / VIP benefit. Not valid on Inflation-busting Megadeals, Special orders, packages or clearance items. Exclusions apply. Not transferable or exchangeable for cash. Expires 23.59 on 03.04.24, or while stocks last.

Vouchers exclude: Sonos and selected new products.

Cannot be used in conjunction with any other offer / promotion / VIP benefit. Not valid on Inflation-busting Megadeals, packages or clearance items. Exclusions apply. Not transferable or exchangeable for cash. Expires 23.59 on 03.04.24, or while stocks last.

Vouchers exclude: Bluesound Pulse 2i (white), Bluesound Pulse Mini 2i (white), Bluesound Pulse Sub, Denon Home 350 (white), Freesat UHD-4X 1TB, Freesat UHD-4X 2TB, Monitor Audio Gold FX Gen 5, Onkyo TX-NR696 M3, Panasonic SC-HTB600, Samsung HW-S60B, Sonos, Sony SRSXP700B, Triangle Genese Quartet, all Rel, Naim, Focal, Arcam & WiiM.

Cannot be used in conjunction with any other offer / promotion / VIP benefit. Not valid on Inflation-busting Megadeals, packages or clearance items. Exclusions apply. Not transferable or exchangeable for cash. Expires 23.59 on 03.04.24, or while stocks last.

Vouchers exclude: Bluesound Pulse 2i (white), Bluesound Pulse Mini 2i (white), Bluesound Pulse Sub, Denon Home 350 (white), Freesat UHD-4X 1TB, Freesat UHD-4X 2TB, Monitor Audio Gold FX Gen 5, Onkyo TX-NR696 M3, Panasonic SC-HTB600, Samsung HW-S60B, Sonos Arc, Sonos Move, Sonos Port, Sony SRSXP700B, Triangle Genese Quartet, all Rel, Naim & Focal.

We reserve the right to change these terms from time to time. Any such changes shall not affect any contract subsisting between us at the time of such change. Please check them before you make any new purchase. We advise you, our valued customer, to print and keep safe a copy of these terms and conditions for your reference.