Contact us

Contact Us

Find your local store & check stock availability

To check stock availability, make a no-obligation reservation, technical / location enquiries or for technical help, please contact your local store directly.
Find your local store here


Repairs - book your repair online

In the unlikely event that your product develops a fault then please use our online form to book a repair.


To get an update on an existing repair please have your repair reference number or your receipt number ready and fill out our online form. 

Please allow at least 14 days from your repair being booked in before contacting us for a progress report.

TVs over 39":
If you have a problem with your TV over 39", please contact our Customer Service team on 0333 900 0094 and we’ll put you in touch with the right people to talk it through and, if necessary, arrange a repair.


All other products:

Your first step should be to call your local branch for advice as we are often able to save you an unnecessary journey. They will then advise the best course of action should a repair be needed.

Find out more about our repairs service


Contact us forms

Please select the department you would like to contact.
Sorry, we're unable to give out stock information centrally via email. To check store stock availability please contact your local branch.

 Please select the department you would like to contact.

Sorry, we're unable to give out stock information centrally via email. To check store stock availability please contact your
local branch.

Web After Sales

Web Sales and Telesales

Corporate / B2B Sales

Customer Service

Our central Customer Service team can help you with:

  • If you have a faulty product that needs a repair, or if you would like an update on an existing repair.
  • Any query that the team in your local store cannot or have not been able to resolve at branch level.

For all other enquiries, including sales, product & technical advice, and aftersales queries, please phone or email the friendly team in your local branch. You can also contact our Telesales Team about any phone order, or our Internet Sales Team about any online transaction.

Please note, our central Customer Service team are unable to help with stock availability and product related queries.

You can access our online Customer Service and Frequently Asked Questions here.

Press and Marketing

Recruitment

We want to hear from passionate and enthusiastic people who are looking for a long-term career.

We believe in equality in the workplace, and we don’t discriminate on the basis of age, disability, gender, marriage/civil partnership, sex, pregnancy/maternity, race, religion/beliefs, ex-offender status, sexual orientation or personal background. We believe that our colleagues should reflect the many and varied types of customers that shop with us and society as a whole. Our team members have different life experiences - this strengthens us as a company and enhances our commitment to being a responsible business.

We may not always have vacancies, but if you’re interested in a quick chat and want to be added to our waiting list then please fill in the form below.

We respect your privacy. We will only use the information you have given above to deal with your enquiry.

For Telesales enquiries

To place an order (including sales that require finance), please contact our Telesales team, who will be more than happy to help.
Just call us on 0333 900 0093

Our normal opening times are:
10:00 – 18:00 Monday to Friday
10:00 – 17:00 Saturday
12:00 – 16:00 Sunday

Meet the team here


Contact our Customer Service team

 
Our team is here to help with any issues that you have not been able to resolve at branch level.
If your enquiry relates to repairs please click here.
Please note, our Customer Service team can't check branch stock information. To check stock availability please call or pop into your local store.

You can call us on 0333 900 0094 10:00 – 17:00 Monday to Saturday.
You can access our online Customer Service and Frequently asked questions here.
 

Price Beat

 

If you've seen a cheaper price, let us know, and we'll happily beat that price by up to £100 – even up to 14 days after purchase!
To take advantage of our Price Beat policy, simply visit or call your local store or give our Telesales team a ring on 0333 900 0093.
You can find your local branch using our store finder.


Frequently Asked Questions


We may be able to save you time with our FAQ page, dedicated to answering your most commonly asked questions.

View our FAQs here

 

Write to our founder's office by email

 

Should you have any issues then please contact the store or department you made your purchase from, who will be more than happy to help. Following that, our Customer Service team is available to assist with complaints or repair issues by email to: customerservices@richersounds.com or by phoning: 0333 900 0094.

As a final last resort, which hopefully will not be necessary, please contact the office of Julian Richer, our Founder, at julianoffice@richersounds.com.
Julian will oversee your correspondence and arrange for one of our senior team to help.


Company registration info

 

Registered office:
Richer Sounds Ltd,
Hankey Place,
London
SE1 4BB

Registered in England No. 01402643

VAT no. GB237678131


Manufacturer contact details

0371 760 1000
01612 223325
0800 048 0408
01223 203 200
00496196 953 5730
01480 452561
01249 848 873
0800 048 0408
0207 216 0039
www.blaupunkt.com
0330 024 0801
www.bluesound.com
0208 977 8633
www.blustream.co.uk
0115 824 7000
www.canton.de/en/
0161 688 1999
Cubic
Cubic
866 889 5974
www.cypeurope.com
020 31376690
www.cyrusaudio.com
01480 410901
www.denon.co.uk
0208 1034 770
dlsaudio.co.uk
0115 8448888
www.elac.com
0049 (431) – 64774-0
info@elac.de
www.epson.co.uk
0343 90 37766
www.focal.com/uk
0845 660 2680
www.freesat.co.uk
0345 293 8223
www.fyneaudio.com
0141 428 4008
gradolabs.com
01279 501111
hisense.co.uk
0333 800 2200
uk.humaxdigital.com
0344 318 8800
uk.jbl.com
Docks: 01728 746 400
Not docks: 01132791255
uk.jvc.com
0345 310 8000
www.klipsch.com
1800 554 7724
www.lg.com/uk
01480220484
www.naimaudio.com
01722 426600
www.optoma.co.uk
01923 691865
eu.peerless-av.com/
01923 200 100
www.pioneer.eu
0203 936 80 86
www.quad-hifi.co.uk
0148 045 2561
revo.co.uk
01327 301901
www.roksan.com
0208 9006801
www.ruarkaudio.com
01702 601410
www.samsung.com/uk/
0330 7267424 | 0330 726 7864
www.sharp.co.uk
0330 024 0803
TV: 0330 024 0801
www.shure.co.uk
01992 703058
www.sonos.com
0800 026 1526
www.sony.co.uk
020 7365 2810
Projectors: 080078987898
www.svsound.com
0142 335 8846
www.technics.com/uk
0333 222 8777
www.toshiba.co.uk
0844 856 0730
TV: 0333 222 7444
www.tp-link.com/uk
0845 147 0017
uk.yamaha.com
0344 811 1116