Contact Us


Find your local store & check stock availability

To check stock availability, make a no-obligation reservation, technical / location enquiries or for technical help, please contact your local store directly.

Find your local store here


Repairs - book your repair online

In the unlikely event that your product develops a fault then please use our online form to book a repair.


To get an update on an existing repair please have your repair reference number or your receipt number ready and fill out our online form.

Please allow at least 14 days from your repair being booked in before contacting us for a progress report.

 TVs over 39":

If you have a problem with your TV over 39", please contact our Customer Service team on 0333 900 0094 and we’ll put you in touch with the right people to talk it through and, if necessary, arrange a repair.

All other products:
Your first step should be to call your local branch for advice as we are often able to save you an unnecessary journey. They will then advise the best course of action should a repair be needed.

Find out more about our repairs service

 


Contact us forms

Please select the department you would like to contact.

Sorry, we're unable to give out stock information centrally via email. To check store stock availability please contact your local branch.

Contact Customer Services

Our central Customer Service team can help you with:

  • If you have a faulty product that needs a repair, or if you would like an update on an existing repair.
  • Any query that the team in your local store cannot or have not been able to resolve at branch level.

For all other enquiries, including sales, product & technical advice, and aftersales queries, please phone or email the friendly team in your local branch. You can also contact our Telesales Team about any phone order, or our Internet Sales Team about any online transaction.

Please note, our central Customer Service team are unable to help with stock availability and product related queries.

You can access our online Customer Service and Frequently Asked Questions here.
We want to hear from passionate and enthusiastic people who are looking for a long-term career.

We believe in equality in the workplace, and we don’t discriminate on the basis of age, disability, gender, marriage/civil partnership, sex, pregnancy/maternity, race, religion/beliefs, ex-offender status, sexual orientation or personal background. We believe that our colleagues should reflect the many and varied types of customers that shop with us and society as a whole. Our team members have different life experiences - this strengthens us as a company and enhances our commitment to being a responsible business.

We may not always have vacancies, but if you’re interested in a quick chat and want to be added to our waiting list then please fill in the form below.

We respect your privacy. We will only use the information you have given above to deal with your enquiry.


For Telesales enquiries

To place an order (including sales that require finance), please contact our Telesales team, who will be more than happy to help.

Just call us on 0333 900 0093

Our normal opening times are:
10:00 – 18:00 Monday to Friday
10:00 – 17:00 Saturday
12:00 – 16:00 Sunday

Meet the team here


Contact our Customer Service team

Our team is here to help with any issues that you have not been able to resolve at branch level.

If your enquiry relates to repairs please click here.

Please note, our Customer Service team can't check branch stock information. To check stock availability please call or pop into your local store.

You can call us on 0333 900 0094 10:00 – 17:00 Monday to Saturday.

You can access our online Customer Service and Frequently asked questions here.

 


Price Beat

If you've seen a cheaper price, let us know, and we'll happily beat that price by up to £100 – even up to 14 days after purchase!

To take advantage of our Price Beat policy, simply visit or call your local store or give our Telesales team a ring on 0333 900 0093.

You can find your local branch using our store finder.


Frequently asked questions

We may be able to save you time with our FAQ page, dedicated to answering your most commonly asked questions.

View our FAQs here


Write to our Founder's office by email

Should you have any issues then please contact the store or department you made your purchase from, who will be more than happy to help. Following that, our Customer Service team is available to assist with complaints or repair issues by email to: [email protected] or by phoning: 0333 900 0094.

As a final last resort, which hopefully will not be necessary, please contact the office of Julian Richer, our Founder, at [email protected]. Julian will oversee your correspondence and arrange for one of our senior team to help.


Company registration info

Registered office:
Richer Sounds Ltd,
Hankey Place,
London
SE1 4BB

Registered in England No. 01402643

VAT no. GB237678131


Manufacturer contact details

Acer
www.acer.com
0371 760 1000
Acoustic Energy
www.acoustic-energy.co.uk
01285 654432 
AKG
www.akg.com
01612223325
Alphason
www.alphasondesigns.com
01942524100
[email protected]
Apple
www.apple.com/support
0800 048 0408
Arcam
www.arcam.co.uk
01223 203 200
Astell & Kern
www.astellnkern.com
00496196 953 5730
Atacama
www.atacama-audio.co.uk
01455 283 251
Audiolab
www.audiolab.co.uk
01480 452561
Audioquest
www.audioquest.com
01249 848 873
Audio-technica
eu.audio-technica.com
0113 277 1441
[email protected]
Audio Pro
www.audiopro.com/en/
Beats
www.apple.com/support
0800 048 0408
Benq
www.benq.com
0207 216 0039
Beyerdynamic
europe.beyerdynamic.com
01444 258258
Blaupunkt
www.blaupunkt.com
0330 024 0801
Bluesound
www.bluesound.com
0208 977 8633
Blustream
www.blustream.co.uk
0115 824 7000
Bowers & Wilkins
www.bowerswilkins.com
0800 232 1513
Cambridge Audio
www.cambridgeaudio.com
Canton
www.canton.de/en/
0161 688 1999
Chord Electronics
www.chordelectronics.co.uk
0162 272 1444
Cubic
Cubic
866 889 5974
CYP
www.cypeurope.com
020 31376690
Cyrus
www.cyrusaudio.com
01480 410901
Dali
www.dali-speakers.com/uk
0845 6443537
Denon
www.denon.co.uk
0208 1034 770
DLS
dlsaudio.co.uk
0115 8448888
Eclipse
www.eclipse-td.com/uk
0207 328 4499
ELAC
www.elac.com
0049 (431) – 64774-0
[email protected]
Epson
www.epson.co.uk
0343 90 37766
Focal
www.focal.com/uk
0845 660 2680
Freesat
www.freesat.co.uk/
0345 293 8223
Fyne_Audio
www.fyneaudio.com
0141 428 4008
Grado
gradolabs.com
01279 501111
Harman Kardon
www.harmankardon.co.uk
0113 279 1255
Hisense
hisense.co.uk
0333 800 2200
Humax
uk.humaxdigital.com
0344 318 8800
JBL
uk.jbl.com
Docks:01728 746 400
Not docks:01132791255
JVC
uk.jvc.com
0345 310 8000
KEF
uk.kef.com
[email protected]
Klipsch
www.klipsch.com
1800 554 7724
LG
www.lg.com/uk
01480220484
Loewe
www.loewe.tv/int
020 7499 1284
[email protected]
Logitech
www.logitechg.com/en-gb
01753 870900
Manhattan
www.manhattan-tv.com
0208 450 0005
Marantz
www.marantz.co.uk
0208 1034 770
Mission
www.mission.co.uk/support/
01480 452561
Monitor Audio
www.monitoraudio.com
01268 740580
Naim
www.naimaudio.com
01722 426600
NorStone
en.norstone-design.com
0203 178 2801
[email protected]
Nova Fidelity
01732 765 105
Onkyo
https://eu.onkyo.com/en-GLOBAL
0203 936 80 86
Optoma
www.optoma.co.uk
01923 691865
Orbitsound
www.orbitsound.com/en-gb/
0207 2947332
Panasonic
www.panasonic.com/uk/support.html
0344 844 3899
Peerless
eu.peerless-av.com/
01923 200 100
Philips
www.philips.co.uk/c-m/consumer-support
TV: 0207 9490319
Pioneer
www.pioneer.eu
0203 936 80 86
Polk
en.polkaudio.com/contact-us
0208 1034 770
Pro-Ject
www.project-audio.com/en/
01235 511166
Pure
support.pure.com/en
01923 623099
Q Acoustic
www.qacoustics.co.uk/contactus
01279 501111
QED
www.qed.co.uk/contactqed
01279 501111
Quad
www.quad-hifi.co.uk
0148 045 2561
REL
relsupport.zendesk.com/hc/en-us
01656 768777
Revo
revo.co.uk
01327 301901
RHA
www.rha-audio.com/uk
[email protected]
Roksan
www.roksan.com
0208 9006801
Ruark
www.ruarkaudio.com
01702 601410
Samsung
www.samsung.com/uk/
0330 7267424
0330 726 7864
Sanus
www.sanus.com/en_GB
0495 580 852
[email protected]
Sennheiser
en-uk.sennheiser.com
0333 240 8185
Sharp
www.sharp.co.uk
0330 024 0803
TV: 0330 024 0801
Shure
www.shure.co.uk
01992 703058
Sonos
www.sonos.com
0800 026 1526
Sony
www.sony.co.uk
020 7365 2810
Projectors: 080078987898
SVS
www.svsound.com
0142 335 8846
Tangent
www.tangent-audio.com
Tascam
www.tascam.eu
TEAC
www.teac-audio.eu
02039368088
Technics
www.technics.com/uk
0333 222 8777
Tibo
tibo-electronics.com
01525 280907
[email protected]
TOA
www.toa.co.uk
08707740986
[email protected]
Toshiba
www.toshiba.co.uk
0844 856 0730
TV: 0333 222 7444
TP Link
www.tp-link.com/uk
0845 147 0017
Viewsonic
www.viewsonic.com/uk
03330 057012
Wharfedale
www.wharfedale.co.uk
01480 452561
Yamaha
uk.yamaha.com
0344 811 1116