Contact Us
Find your local store & check stock availability
To check stock availability, make a no-obligation reservation, technical / location enquiries or for technical help, please contact your local store directly.
Repairs - book your repair online
In the unlikely event that your product develops a fault then please use our online form to book a repair.
To get an update on an existing repair please have your repair reference number or your receipt number ready and fill out our online form.
Please allow at least 14 days from your repair being booked in before contacting us for a progress report.
TVs over 39":
If you have a problem with your TV over 39", please contact our Customer Service team on 0333 900 0094 and we’ll put you in touch with the right people to talk it through and, if necessary, arrange a repair.
All other products:
Your first step should be to call your local branch for advice as we are often able to save you an unnecessary journey. They will then advise the best course of action should a repair be needed.
Find out more about our repairs service
Contact us forms
Please select the department you would like to contact.
Sorry, we're unable to give out stock information centrally via email. To check store stock availability please contact your local branch.
We believe in equality in the workplace, and we don’t discriminate on the basis of age, disability, gender, marriage/civil partnership, sex, pregnancy/maternity, race, religion/beliefs, ex-offender status, sexual orientation or personal background. We believe that our colleagues should reflect the many and varied types of customers that shop with us and society as a whole. Our team members have different life experiences - this strengthens us as a company and enhances our commitment to being a responsible business.
We may not always have vacancies, but if you’re interested in a quick chat and want to be added to our waiting list then please fill in the form below.
We respect your privacy. We will only use the information you have given above to deal with your enquiry.
For Telesales enquiries
To place an order (including sales that require finance), please contact our Telesales team, who will be more than happy to help.
Just call us on 0333 900 0093
Our normal opening times are:
10:00 – 18:00 Monday to Friday
10:00 – 17:00 Saturday
12:00 – 16:00 Sunday
Contact our Customer Service team
Our team is here to help with any issues that you have not been able to resolve at branch level.
If your enquiry relates to repairs please click here.
Please note, our Customer Service team can't check branch stock information. To check stock availability please call or pop into your local store.
You can call us on 0333 900 0094 10:00 – 17:00 Monday to Saturday.
You can access our online Customer Service and Frequently asked questions here.
Price Beat
If you've seen a cheaper price, let us know, and we'll happily beat that price by up to £100 – even up to 14 days after purchase!
To take advantage of our Price Beat policy, simply visit or call your local store or give our Telesales team a ring on 0333 900 0093.
You can find your local branch using our store finder.
Frequently asked questions
We may be able to save you time with our FAQ page, dedicated to answering your most commonly asked questions.
Write to our Founder & MD's office by email
Should you have any issues then please contact the store or department you made your purchase from, who will be more than happy to help. Following that, our Customer Service team is available to assist with complaints or repair issues by email to: customerservices@richersounds.com or by phoning: 0333 900 0094.
As a final last resort, which hopefully will not be necessary, please contact the office of Julian Richer, our Founder and Managing Director, at julianoffice@richersounds.com. Julian will oversee your correspondence and arrange for one of our senior team to help.
Manufacturer contact details
