You'll notice my passion and enthusiasm for Home Cinema and HI-Fi as soon as you speak to me which explains why I enjoy my job so much. When it comes to HI-Fi I am totally nostalgic, as I remain a true fan of vinyl over CD and digital streaming. I take care of customer service emails and making sure that you as one of our valued customers are satisfied with our products and service.
Feel free to call so I can assist you with any queries you may have.
Paddy
Supervisor
I am the department's resident problem solver because apparently I have the patience of a saint. Aside from my dancing skills and comical expressions, I am not afraid of the kettle and like to think I make the best brew in the world... well, certainly the building!I love my live music, and look forward to Glastonbury each summer. I'm also a big fan of tokusatsu so if you're a fellow fan don't forget to mention it!
Paul
Supervisor
I am passionate about music and a long-time fan of vinyl, so I know how satisfying it is to have top quality equipment to use at home. I also love investigating problems and providing great customer service so I'm happy to answer questions should you need any help in your quest for amazing hi-fi!
Mark
Assistant
Originally from Norfolk, I moved up to Manchester in the 1990s to pursue a new life working in our Prestwich store. I've also worked in the Stockport store before moving to Customer Services. I like to research any problems you may have, from old school hi-fi to multiroom AV.
In my spare time, when I'm not entertaining my cats, I like to dabble in DIY and watching TV. I'm quite handy at a pub quiz too. My love of 80's music is matched with my passion for my hometown football team Norwich City FC.
Billy
Assistant
I am one of the resident gamers of the group and the youngest! Whether it be Fifa or Call of Duty, if you have a problem with your console and new equipment I can help.
I'm also a keen fasionista and always love to have the latest designs!
Shane
Assistant
I was rescued from Manchester and Cheshire Dogs' Home not long before my second birthday by Danny (see above).I come to the office most days and where I like play with the team, and then spend most of the afternoon having a snooze. Outside of work I love running about and chasing after tennis balls!
About Us
How can we help?
To help you speak with the best person for your query, please take a look at the below list:
Our Central Customer Service team can help you with:
• If you have a faulty TV (40” and above), or if you would like an update on an existing TV repair.
• Any query that the team in your local store cannot or have not been able to resolve at branch level.
If your enquiry relates to repairs please click here for our online booking form. For all other queries, please give the friendly team in your local branch a call. You can find contact and location details for your nearest store using our store finder.
Your local branch can help you with:
• Sales and product advice.
• Stock availability and reservations.
• Technical help & repairs on faulty products.
• Price Beats.
• And much more!
So, whatever your needs, give us a call – we’re not happy until you’re happy.
We may be able to save you time with our FAQ page, dedicated to answering your most commonly asked questions.
Thursday, 30th Nov.10:00 - 17:00
Friday, 1st Dec.10:00 - 17:00
Saturday, 2nd Dec.10:00 - 17:00
Sunday, 3rd Dec.Closed
Monday, 4th Dec.10:00 - 17:00
Tuesday, 5th Dec.10:00 - 17:00
Wednesday, 6th Dec.10:00 - 17:00
Please note: Customer Service can't answer stock enquiries. For friendly, expert stock advice our stores are here for you 7 days a week by phone, to provide our expert advice, take your orders and arrange home delivery from our warehouse, or call our Telesales team on 0333 900 0093.
Free Delivery On The Vast Majority Of Our Products
Lowest Price Guaranteed
Lowest Price Guaranteed
Our Price Beat is valid for 14 days after purchase. Products must be brand new, boxed, carry a comparable guarantee and be in stock at the time of purchase.
Need help setting up?
Need help setting up?
If you need assistance with installing your equipment, but can't easily get to one of our stores, we're more than happy to arrange this for you over the phone.
If you feel you have any issues that cannot or have not been resolved to your satisfaction at branch level, please contact us as soon as possible and we'll do everything we can to assist.
Got a question?
Got a question?
If you've got a question you need answering and aren't sure where to start just give us a call. We'll let you know, find out for you, or put you in touch with someone who can.