Product safety & recall information
Very occasionally, a product might develop a fault after it’s been sold. If that happens, we move quickly and keep things simple for you. You’ll find any safety notices and current recalls below, along with exactly what to do next.
If you think you may have an affected product, please don’t worry. Your local store teams and our Customer Service colleagues (if needed) are here to help every step of the way, whether that’s arranging a repair, replacement or refund, depending on the situation.
If we ask you to stop using a product, it’s just to keep you safe while we put things right.
Got a question or not quite sure? Just get in touch, we’re here to help and we’ll make sure everything’s sorted.
Cambridge Audio Fire Hood Product Replacement Programme
Please fill in this form:
Read our useful guide on how to remove and re-install the fire hoods here
There has been a safety notice by the manufacturer, due to issues with a specific fuse used in the plug leads on the below Toshiba TVs purchased between Nov-2024 and Feb 2026.
Toshiba have advised customers to take a note of the serial number of their TV, which can be found on the sticker on the back of the TV, usually. Customers can then check whether their TVs might be affected by clicking the below link:
https://tvcable.pacificawarranty.com/welcome
| Brand | Model |
| TOSHIBA | 32WF2F53DB |
| TOSHIBA | 32WV2463DB |
| TOSHIBA | 32WV2553DB |
| TOSHIBA | 32WV3553DB |
| TOSHIBA | 40LF2F53DB |
| TOSHIBA | 40LV2553DB |
| TOSHIBA | 40LV2553DBM |
| TOSHIBA | 40QV3F53DB |
| TOSHIBA | 43LV2E63DB |
| TOSHIBA | 43QF5D53DB |
| TOSHIBA | 43QV1563DB |
| TOSHIBA | 43UF3F53DB |
| TOSHIBA | 43UV1563DB |
| TOSHIBA | 43UV2F53DBU |
| TOSHIBA | 50QF5D53DB |
| TOSHIBA | 50QV1563DB |
| TOSHIBA | 50QV3F63DB |
| TOSHIBA | 50UF3F53DB |
| TOSHIBA | 50UV1563DB |
| TOSHIBA | 50UV2F53DB |
| TOSHIBA | 50UV2F53DBU |
| TOSHIBA | 55QF5D53DB |
| TOSHIBA | 55QV2F63DB |
| TOSHIBA | 55UF3F53DB |
| TOSHIBA | 55UV1563DB |
| TOSHIBA | 55UV2F53DB |
| TOSHIBA | 55UV2F53DBU |
| TOSHIBA | 65QF5D53DB |
| TOSHIBA | 65QV1563DB |
| TOSHIBA | 65QV2F63DB |
| TOSHIBA | 65UF3F53DB |
| TOSHIBA | 65UV1563DB |
| TOSHIBA | 65UV2F53DB |
| TOSHIBA | 65UV2F53DBU |
| TOSHIBA | 70QF5D53D |
If your TV has been affected, follow the online steps to arrange either a replacement fuse (along with instructions on how to replace it), or a replacement lead to be sent to you free of charge. (please dispose of your current lead or fuse responsibly/via the WEEE takeback scheme)
Please note: all Toshiba TVs sold from 05 May 2026 have been checked at Richer Sounds’ warehouse/service centre and power leads have been replaced where necessary.
There has been a safety notice by the manufacturers, due to issues with a specific fuse used in the plug leads on the below TVs purchased between Nov-2024 and Feb 2026.
These manufacturers have advised customers to take a note of the serial number of their TV, which can be found on the sticker on the back of the TV, usually. Customers can then check whether their TVs might be affected by clicking the below link:
https://tvcable.pacificawarranty.com/welcome
If your TV has been affected, follow the online steps to arrange either a replacement fuse (along with instructions on how to replace it), or a replacement lead to be sent to you free of charge. (please dispose of your current lead or fuse responsibly/via the WEEE takeback scheme)
Please note: all Toshiba TVs sold from 05 May 2026 and all Panasonic/Mitchell and Brown TVs sold from 28th June 2026 have been checked at Richer Sounds’ warehouse/service centre and power leads have been replaced where necessary.
| Toshiba models | |
| 32WF2F53DB 32WV2463DB 32WV2553DB 32WV3553DB 40LF2F53DB 40LV2553DB 40LV2553DBM 40QV3F53DB 43LV2E63DB 43QF5D53DB 43QV1563DB 43UF3F53DB 43UV1563DB 43UV2F53DBU 50QF5D53DB 50QV1563DB 50QV3F63DB 50UF3F53DB | 50UV1563DB 50UV2F53DB 50UV2F53DBU 55QF5D53DB 55QV2F63DB 55UF3F53DB 55UV1563DB 55UV2F53DB 55UV2F53DBU 65QF5D53DB 65QV1563DB 65QV2F63DB 65UF3F53DB 65UV1563DB 65UV2F53DB 65UV2F53DBU 70QF5D53D |
| Panasonic models | |
| TB-32S45AEY TB-40S45AEY TB-40S49AEB TB43W61AEY TB50W60AEY TB50W61AEY TB55W61AEY TB65W61AEY TB65Z60AEB | TV32S50AEY TV32S55AEY TV43W80AEY TV43W85BEY TV48Z80AEY TV50W85BEY TV55W85BEY TV65W80AEY |
| Mitchell & Brown models |
| JB32Q1811 JB40Q1811 JB40W1811 |
Argon Audio Malmö Sub 8 and Sub 10
Argon Audio have issued a safety notice regarding the two models above. Although the risk of any serious issue caused by the potential wiring problem Argon has discovered is unlikely, it’s theoretically possible so as such Argon has recommended getting the product checked by Richer Sounds.
Check products serial number.
Customers can check whether their subwoofer is affected by checking the serial number on the back panel of the subwoofer.
Serial numbers potentially affected on Malmö Sub 8 include all units with a serial number higher than SONMB8XX25330000 but below SONMB8XX2680101 and on Malmö Sub 10, all units with a serial number higher than SONMB10XX2 5330000 but below SONMB10XX26 190101
If your serial number is affected, turn the subwoofer off and pull out the power cord from the plug socket. Do not use the subwoofer until it has been checked. Take your subwoofer to your nearest Richer Sounds and we will ensure your sub is carefully checked free of charge.
Please note: All Argon Audio Malmö Sub 8 and Sub 10 sold from 05 May have been checked and are free of any wiring issues as described by Argon Audio.
BenQ GV31 projector
BenQ has recently discovered that the battery of the GV31 portable mini projector may overheat and pose a fire risk so has issued a product recall. If you own a GV31 portable mini projector, please stop using it immediately.
BenQ is offering two free solutions: a free battery service and firmware update program, or a new product upgrade to a GV32.
Find out more information and contact BenQ here.
If you have any queries about these issues, please contact your local store or Richer Sounds Customer Service either by phone on 0333 900 0094 or by email at customerservices.richersounds.com
We’re here to help!