Product safety & recall information
Very occasionally, a product might develop a fault after it’s been sold. If that happens, we move quickly and keep things simple for you. You’ll find any safety notices and current recalls below, along with exactly what to do next.
If you think you may have an affected product, please don’t worry. Your local store teams and our Customer Service colleagues (if needed) are here to help every step of the way, whether that’s arranging a repair, replacement or refund, depending on the situation.
If we ask you to stop using a product, it’s just to keep you safe while we put things right.
Got a question or not quite sure? Just get in touch, we’re here to help and we’ll make sure everything’s sorted.
Current known issues:
There has been a safety notice by the manufacturer, due to issues with a specific fuse used in the plug leads on the below Toshiba TVs purchased between Nov-2024 and Feb 2026.
Toshiba have advised customers to take a note of the serial number of their TV, which can be found on the sticker on the back of the TV, usually. Customers can then check whether their TVs might be affected by clicking the below link:
https://tvcable.pacificawarranty.com/welcome
| Brand | Model |
| TOSHIBA | 32WF2F53DB |
| TOSHIBA | 32WV2463DB |
| TOSHIBA | 32WV2553DB |
| TOSHIBA | 32WV3553DB |
| TOSHIBA | 40LF2F53DB |
| TOSHIBA | 40LV2553DB |
| TOSHIBA | 40LV2553DBM |
| TOSHIBA | 40QV3F53DB |
| TOSHIBA | 43LV2E63DB |
| TOSHIBA | 43QF5D53DB |
| TOSHIBA | 43QV1563DB |
| TOSHIBA | 43UF3F53DB |
| TOSHIBA | 43UV1563DB |
| TOSHIBA | 43UV2F53DBU |
| TOSHIBA | 50QF5D53DB |
| TOSHIBA | 50QV1563DB |
| TOSHIBA | 50QV3F63DB |
| TOSHIBA | 50UF3F53DB |
| TOSHIBA | 50UV1563DB |
| TOSHIBA | 50UV2F53DB |
| TOSHIBA | 50UV2F53DBU |
| TOSHIBA | 55QF5D53DB |
| TOSHIBA | 55QV2F63DB |
| TOSHIBA | 55UF3F53DB |
| TOSHIBA | 55UV1563DB |
| TOSHIBA | 55UV2F53DB |
| TOSHIBA | 55UV2F53DBU |
| TOSHIBA | 65QF5D53DB |
| TOSHIBA | 65QV1563DB |
| TOSHIBA | 65QV2F63DB |
| TOSHIBA | 65UF3F53DB |
| TOSHIBA | 65UV1563DB |
| TOSHIBA | 65UV2F53DB |
| TOSHIBA | 65UV2F53DBU |
| TOSHIBA | 70QF5D53D |
If your TV has been affected, follow the online steps to arrange either a replacement fuse (along with instructions on how to replace it), or a replacement lead to be sent to you free of charge. (please dispose of your current lead or fuse responsibly/via the WEEE takeback scheme)
Please note: all Toshiba TVs sold from 05 May 2026 have been checked at Richer Sounds’ warehouse/service centre and power leads have been replaced where necessary.
Argon Audio Malmö Sub 8 and Sub 10
Argon Audio have issued a safety notice regarding the two models above. Although the risk of any serious issue caused by the potential wiring problem Argon has discovered is unlikely, it’s theoretically possible so as such Argon has recommended getting the product checked by Richer Sounds.
Check products serial number.
Customers can check whether their subwoofer is affected by checking the serial number on the back panel of the subwoofer.
Serial numbers potentially affected on Malmö Sub 8 include all units with a serial number higher than SONMB8XX25330000 but below SONMB8XX2680101 and on Malmö Sub 10, all units with a serial number higher than SONMB10XX2 5330000 but below SONMB10XX26 190101
If your serial number is affected, turn the subwoofer off and pull out the power cord from the plug socket. Do not use the subwoofer until it has been checked. Take your subwoofer to your nearest Richer Sounds and we will ensure your sub is carefully checked free of charge.
Please note: All Argon Audio Malmö Sub 8 and Sub 10 sold from 05 May have been checked and are free of any wiring issues as described by Argon Audio.
If you have any queries about these issues, please contact your local store or Richer Sounds Customer Service either by phone on 0333 900 0094 or by email at customerservices.richersounds.com
We’re here to help!