The UK's highest rated hi-fi & AV retailer

We’ve always been proud of our customer service, which is why we’re delighted to be rated higher than any other national hi-fi and AV retailer on Trustpilot.

With over 70,000 reviews and an outstanding 4.9/5 score, we truly couldn’t have done it without you.

We are the UK’s highest-rated hi-fi and AV retailer on Trustpilot

98% of Richer Sounds’ reviews on Trustpilot are 4 or 5-stars out of 5. With over 70,000 reviews and a TrustScore of 4.9 out of 5, we have been rated excellent and you can see what some of our wonderful customers have to say about us below.

We are also delighted to have been awarded Which? Best Retailer (of any kind) for the last five years in a row and eight times since 2010.

We offer the lowest price guaranteed (see our Price Beat policy here), so that you can shop with us in complete confidence today.

Over 72,000 reviews!


“Staff in their store have always been super helpful.”
W MB - 01.06.23

"One of the best customer services I’ve ever experienced.” 
Heldiney - 03.09.23

“Same great service
after 33 years!”

Tim - 31.08.23

About Trustpilot

Founded in 2007, Trustpilot is one of the most trusted, independent review sites. Trustpilot uses genuine customer feedback, building an overall score for each business, based on customer’s buying and service experiences. It scores businesses out of 5, with the overall score calculated using a Baysian average.  This means that newer reviews are given more weight as they accurately reflect the current period.

“As always buying from Richer Sounds is a pleasure,
the staff are always helpful and have a good knowledge
about what you are buying.”

Stemac 46 - 02.09.23

“The person who helped me gave me good advice
was very patient and helped me make the right decision.
Their prices are also extremely competitive.”

Ann - 03.09.23