Trust

We are one of the UK’s highest-rated hi-fi and AV retailers on Trustpilot

98% of Richer Sounds’ reviews on Trustpilot are 4 or 5 stars out of 5. With over 120,000 reviews and a TrustScore of 4.9 out of 5, we have been rated excellent and you can see what some of our wonderful customers have to say about us below.

Google has rated us 4.9 out of 5 from over 75,000 reviews.

We're proud to be recognised by Which? as a Recommended Tech Retailer. We were also Which? Retailer of the Year for 6 consecutive years, between 2018-2024.

All of this is an amazing testament to the hard work of every single colleague in the company.

We also offer the lowest price guaranteed (see our Price Beat policy here), so you can shop with us in complete confidence today.

Excellent

A store colleague consulting with a customer in their home
“I've been buying from this company since 1980 and the service and attention to detail are second to none.”

Ian Mulen - 08.12.25
A customer trying on headphones with a store colleague assisting
"Really pleased with the delivery experience, I was kept up to date throughout and everything delivered carefully and as expected.”

Chris Goldstraw - 15.12.25
Tayla from our Guildford store discussing products in-store with a customer.
“I didn't have the biggest budget but the Brighton store couldn't have done more for us. They gave us a complete hour in the listening room. There was no hard sell but all the options were available to listen to.”

Maher - 08.12.25

About Trustpilot

Founded in 2007, Trustpilot is one of the most trusted, independent review sites. Trustpilot uses genuine customer feedback, building an overall score for each business, based on customer’s buying and service experiences. It scores businesses out of 5, with the overall score calculated using a Baysian average. This means that newer reviews are given more weight as they accurately reflect the current period.

Two people being shown audio equipment in one of our stores
“Excellent service and aftercare - couldn’t have been more helpful.”

J.C. - 05.12.25
Tayla from our Guildford store, and a customer, discussing televisions in- store
"The guys in the store were very helpful and knowledgeable. I was very pleased with the purchase. You can't beat the in-person service and knowledge.”

Oliver - 07.12.25

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