Trust

We are one of the UK’s highest-rated hi-fi and AV retailers on Trustpilot

98% of Richer Sounds’ reviews on Trustpilot are 4 or 5 stars out of 5. With over 130,000 reviews and a TrustScore of 4.9 out of 5, we have been rated excellent and you can see what some of our wonderful customers have to say about us below.

Google has rated us 4.9 out of 5 from over 75,000 reviews.

We're proud to be recognised by Which? as a Recommended Tech Retailer. We were also Which? Retailer of the Year for 6 consecutive years, between 2018-2024.

All of this is an amazing testament to the hard work of every single colleague in the company.

We also offer the lowest price guaranteed (see our Price Beat policy here), so you can shop with us in complete confidence today.

Excellent

A store colleague consulting with a customer in their home
“Great delivery. Kept me informed of delivery details and confirmed 30 minutes prior to making the delivery, which was completed smoothly and in a polite, friendly manner.”

Julie Kay Hoyle - 08.04.26
A customer trying on headphones with a store colleague assisting
"Such brilliant attention to detail. I have bought so many things from Richer Sounds Hull. I am happy to accept the title of "all the gear, but no idea". I try to get the best even though I am deaf as a post. The staff are brilliant at making me feel special when I ask the most basic questions.”

David Drury - 08.04.26
Tayla from our Guildford store discussing products in-store with a customer.
“Great product, great price and great service. Knowledgeable and friendly staff.”

Simon Cayless - 07.04.26

About Trustpilot

Founded in 2007, Trustpilot is one of the most trusted, independent review sites. Trustpilot uses genuine customer feedback, building an overall score for each business, based on customer’s buying and service experiences. It scores businesses out of 5, with the overall score calculated using a Baysian average. This means that newer reviews are given more weight as they accurately reflect the current period.

Two people being shown audio equipment in one of our stores
"Shopped in the Bournemouth store. I must say the service is second to none. They have a great understanding of the equipment they are selling and, more importantly to me, are open and honest. I would recommend them again and again.”

Stephen Vaughan - 07.04.26
Tayla from our Guildford store, and a customer, discussing televisions in- store
"I'll go there again. Tried Beyerdynamic 1770 and 1990 in their listening room. Very relaxed atmosphere, no pressure to buy. Very good experience, knowledgeable staff and highly recommended.”

Richard - 07.04.26

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