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Tom
Customer Service Manager18th Year of Service -
Paddy
Supervisor14th Year of Service -
Paul
Supervisor7th Year of Service -
Mark
Assistant25th Year of Service -
Shane
Assistant9th Year of Service
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Tom
Customer Service ManagerYou'll notice my passion and enthusiasm for home cinema and hi-fi as soon as you speak to me, which explains why I enjoy my job so much. When it comes to hi-fi, I am totally nostalgic, as I remain a true fan of vinyl over CD and digital streaming. I take care of customer service emails and make sure that you, as one of our valued customers, are satisfied with our products and service. Feel free to call so I can assist you with any queries you may have. -
Paddy
SupervisorI am the department's resident problem solver because apparently I have the patience of a saint. Aside from my dancing skills and comical expressions, I am not afraid of the kettle and like to think I make the best brew in the world... well, certainly the building! I love live music and look forward to Glastonbury each summer. I'm also a big fan of tokusatsu, so if you're a fellow fan, don't forget to mention it! -
Paul
SupervisorI am passionate about music and a long-time fan of vinyl, so I know how satisfying it is to have top-quality equipment to use at home. I also love investigating problems and providing great customer service, so I'm happy to answer questions should you need any help in your quest for amazing hi-fi! -
Mark
AssistantOriginally from Norfolk, I moved up to Manchester in the 1990s to pursue a new life working in our Prestwich store. I've also worked in the Stockport store before moving to Customer Services. I like to research any problems you may have, from old school hi-fi to multiroom AV. In my spare time, when I'm not entertaining my cats, I like to dabble in DIY and watch TV. I'm pretty handy at a pub quiz, too. My love of 80's music is matched by my passion for my hometown football team, Norwich City FC. -
Shane
AssistantI was rescued from Manchester and Cheshire Dogs' Home not long before my second birthday by Danny (see above). I come to the office most days, where I like to play with the team, and then spend most of the afternoon having a snooze. Outside of work, I love running about and chasing after tennis balls!
About Us
To help you speak with the best person for your query, please take a look at the below list:
Our Central Customer Service team can help you with:
• If you have a faulty TV (40” and above), or if you would like an update on an existing TV repair.
• Any query that the team in your local store cannot or have not been able to resolve at branch level.
If your enquiry relates to repairs please click here for our online booking form. For all other queries, please give the friendly team in your local branch a call. You can find contact and location details for your nearest store using our store finder.
Your local branch can help you with:
• Sales and product advice.
• Stock availability and reservations.
• Technical help & repairs on faulty products.
• Price Beats.
• And much more!
So, whatever your needs, give us a call – we’re not happy until you’re happy.
Our Services
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Got a question?
If you've got a question you need answering and aren't sure where to start just give us a call. We'll let you know, find out for you, or put you in touch with someone who can. -
We're here to help
If you feel you have any issues that cannot or have not been resolved to your satisfaction at branch level, please contact us as soon as possible and we'll do everything we can to assist. -
Lowest Price Guaranteed
Our Price Beat is valid for 14 days after purchase. Products must be brand new, boxed, carry a comparable guarantee and be in stock at the time of purchase.
Find out more here. -
Need help setting up?
If you need assistance with installing your equipment, but can't easily get to one of our stores, we're more than happy to arrange this for you over the phone. Click here to see what we can do for you.
Click here to see what we can do for you.