Service Level Agreements
Seamless living requires reliable support. Our bespoke aftercare service ensures you’re never left waiting, with expert technicians who know your system – and your expectations – inside and out.
Seamless living requires reliable support. Our bespoke aftercare service ensures you’re never left waiting, with expert technicians who know your system – and your expectations – inside and out.
Bronze
Simple installation
(Single room system)
- Full year price - £750
- Mon-Fri 9-5 email response within 24 hours
- 7 day 9-8 email response
- Mon-Fri 9-5 phone (callback)
- 7 day 9-8 phone (callback)
- Remote support reduced rate
- On-site support visit
- Yearly health check (1 hour)
- Annual service (4 hours, inc. health check)
- Priority remote support
- Priority on-site support
- Control4 4Sight subscription
- Free OvrC Pro Hub
Silver
Medium Smart system
(up to 4 bed home)
- Full year price - £1,680
- Mon-Fri 9-5 email response within 24 hours
- 7 day 9-8 email response
- Mon-Fri 9-5 phone (callback)
- 7 day 9-8 phone (callback)
- Remote support reduced rate
- On-site support visit (up to 4 hours / year)
- Yearly health check (1 hour)
- Annual service (4 hours, inc. health check)
- Priority remote support
- Priority on-site support
- Control4 4Sight subscription
- Free OvrC Pro Hub
Gold
Larger Smart systems
(minimum of £75k project size)
- Minimum yearly price - £2,250
- Mon-Fri 9-5 email response within 24 hours
- 7 day 9-8 email response
- Mon-Fri 9-5 phone (callback)
- 7 day 9-8 phone (callback)
- Remote support reduced rate
- On-site support visit (up to 8 hours / year)
- 2 x yearly health checks (1 hour)
- Annual service (4 hours, inc. health check)
- Priority remote support
- Priority on-site support
- Control4 4Sight subscription
- Free OvrC Pro Hub
Bronze
Simple installation
(Single room system)
- Full year price - £750
- Mon-Fri 9-5 email response within 24 hours
- Mon-Fri 9-5 phone (callback)
- Remote support reduced rate
- Yearly health check (1 hour)
- Control4 4Sight subscription
Silver
Medium Smart system
(up to 4 bed home)
- Full year price - £1,680
- 7 day 9-8 email response
- Mon-Fri 9-5 phone (callback)
- 7 day 9-8 phone (callback)
- Remote support reduced rate
- On-site support visit (up to 4 hours / year)
- Yearly health check (1 hour)
- Control4 4Sight subscription
- Free OvrC Pro Hub
Gold
Larger Smart systems
(minimum of £75k project size)
- Minimum yearly price - £2,250
- 7 day 9-8 email response
- Mon-Fri 9-5 phone (callback)
- 7 day 9-8 phone (callback)
- Remote support reduced rate
- On-site support visit (up to 8 hours / year)
- 2 x yearly health checks (1 hour)
- Annual service (4 hours, inc. health check)
- Priority remote support
- Priority on-site support
- Control4 4Sight subscription
- Free OvrC Pro Hub
Service Level Agreement (SLA) – Pre-Contract Information & Summary
Overview of Service Tiers
This summary outlines the key features, benefits, and pricing for each service tier available under our Service Level Agreement (SLA) provided by Richer Sounds Ltd. Clients can choose from three tiers, shown above: Bronze, Silver and Gold. The SLA ensures support and maintenance for your home cinema, AV, and smart home installations.
Key Terms:
Auto Renewal
This contract duration is 12 months and does not include an auto renewal service. You will receive a reminder to renew your contract prior to its expiry.
Cooling-Off Period:
– 30 days for the initial contract
– 14 days for contract renewals
– Any services used during the cooling-off period will be charged at the standard rate highlighted in the contract.
Cancellation Policy:
– Cancellations must be in writing and sent to: [email protected]
– Cancellations during the cooling-off period may incur charges for any services used.
Free OvrC Pro Hub and Managed PDU Ownership:
These items remain the property of the service provider and must be returned upon contract termination. Failure to return them will result in charges for the equipment’s replacement or value.
Contact information:
For more information or support, please contact us at: [email protected]
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We can also do appointments via video call for your convenience if you prefer.
Simply fill out the details in the form below.