Service Level Agreements
Some explanatory copy about SLAs.
Some explanatory copy about SLAs.
Bronze
£
62
.50
/mo Simple installation
(Single room system)
- Estimated RRP of service - £750
- Mon-Fri 9-5 email response within 24 hours
7 day 9-8 email response- Mon-Fri 9-5 phone (callback)
7 day 9-8 phone (callback)- Remote support hourly rate
On-site support visit (up to 4 hours / year)On-site support visit (up to 8 hours / year)- Yearly health check (1 hour)
Annual service (4 hours, inc. health check)Priority remote supportPriority on-site remote- Control4 4Sight subscription
OverC Pro Hub
Silver
£
140
/moMedium Smart system
(up to 4 bed home)
- Estimated RRP of service - £1,680
Mon-Fri 9-5 email response within 24 hours- 7 day 9-8 email response
- Mon-Fri 9-5 phone (callback)
- 7 day 9-8 phone (callback)
- Remote support hourly rate
- On-site support visit (up to 4 hours / year)
On-site support visit (up to 8 hours / year)- Yearly health check (1 hour)
Annual service (4 hours, inc. health check)Priority remote supportPriority on-site remote- Control4 4Sight subscription
- OverC Pro Hub
Gold
3
%
of sales valueLarger Smart systems
(minimum of £75k project size)
- Estimated RRP of service - £2,250
Mon-Fri 9-5 email response within 24 hours- 7 day 9-8 email response
- Mon-Fri 9-5 phone (callback)
- 7 day 9-8 phone (callback)
- Remote support hourly rate
On-site support visit (up to 4 hours / year)- On-site support visit (up to 8 hours / year)
- Yearly health check x 2 (1 hour each)
- Annual service (4 hours, inc. health check)
- Priority remote support
- Priority on-site remote
- Control4 4Sight subscription
- OverC Pro Hub
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We can also do appointments via video call for your convenience if you prefer.
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Don't be shy - tell us about your exciting project! Book an obligation-free consultation with one of our friendly and knowledgeable team.
We can also do appointments via video call for your convenience if you prefer.
Simply fill out the details in the form below.
We can also do appointments via video call for your convenience if you prefer.
Simply fill out the details in the form below.