“All of our items can be bought with a 6 Year Supercare guarantee for only 10% of the purchase price to ensure your purchase is covered with us. Not only that, but our VIP Club members get free 6 Year Guarantees on the majority of TV and projector purchases!”

Hauke, Deputy Manager, Edinburgh store, 4th year of service.

All items are guaranteed for domestic use on domestic premises. Your guarantee period is detailed on your receipt. Unfortunately, we cannot guarantee against misuse (e.g. spillages, blown speakers, etc), commercial use, loss of data stored on any form of writable/rewritable media/hard drive devices, dead pixels of an amount not covered by the manufacturer’s specifications or normal wear and tear. Please note that if repairs are done other than by ourselves or authorised agents our guarantee can’t apply. This guarantee is naturally in addition to your statutory rights.

Our VIP Club members enjoy a free 6 Year Guarantee included on the vast majority of TVs, projectors and wireless music systems. This includes a free pick-up service for all TVs 40 inches or over. All we ask is that you initially register your guarantee with Richer Sounds and/or the manufacturer. You can join our free VIP Club in stores or online in seconds.

For most other products we offer an optional industry-leading 6 Year Supercare guarantee or 6 Year TV Guarantee, which are available to buy any time within the manufacturer’s standard guarantee period. They offer a host of services and benefits. At just 10% of your item’s purchase price (£9.99 minimum), we think you’ll agree they offer fantastic value. What’s more, if you don’t use our Supercare guarantee in the 6 year period, we’ll refund the cost of it. You really can’t say fairer than that! Plus, if we can’t fix a fault, we will give you a like-for-like replacement.


6 Year TV & Projector Guarantee

No one likes to think of their TV or projector purchase going wrong. But, on occasion they do, and when they do, it's a hassle. One that everyone could do without.

We believe our 6 Year TV & Projector Guarantee is the most comprehensive guarantee out there. There are no third party insurance agents involved, no complicated claim schemes.

  • We’ll cover your TV or projector for 6 years full parts and labour
  • Collect and return your TV [if it’s 39" or over].
  • Give you a 45-day cooling off period if you have a change of heart, when you will get a full refund - no questions asked.*
  • Give you a like-for-like replacement if we can’t repair it.

*After 45 days, providing no claim has been made, you can also terminate the agreement and receive a pro-rata refund at any time.

Click here for full T&Cs of our 6 Year TV &
Projector Guarantee

EXTENDED TERMS & CONDITIONS OF A RICHER SOUNDS 6 YEAR TV & PROJECTOR GUARANTEE OR A RICHER SOUNDS 6 YEAR GUARANTEE EXTENSION

 

In the event of a failure of the product covered please follow this procedure:-

1. Be sure you have checked your product fully by referring to the manufacturer's instruction booklet. Follow the instructions carefully to ensure the fault cannot be corrected by yourself. Failure to operate can often be due to simple circumstances such as the product not being switched on at the mains, being unplugged or a fuse blown in the plug. Also check that batteries (where appropriate) do not need replacing.


What is and isn’t covered under a television & projector extended guarantee?

Covered
1. Full parts and labour.
2. Home pick up and delivery (TVs under 39" and projectors are return to store).
3. If the unit cannot be repaired we will replace with a similar specification model.
4. Pixel drop out as per the manufacturer’s specification.
5. Glasses supplied with your 3D TV will be covered for genuine faults or defects, (but are not covered for any accidental damage or misuse)
6. Projector bulbs and/ or laser optics will not be covered beyond the scope of the manufacturers usual terms and shutdown procedures must have been followed according to the manufacturers spec.


Agreement:

Richer Sounds agrees, subject to the following conditions and exceptions, to extend the guarantee for the product for the benefit of the bearer within the duration of the extended guarantee which is valid in the UK only, the bearer will not be charged for repairs to, or replacement of, the extended guaranteed product(s) in the event of electrical or mechanical failure. The Company’s liability is limited to the lower of the original purchase price of the product or its current value. (Current value means the cost of replacement of the product immediately prior to the time of failure with an item of similar age, specification and condition.)


Exceptions as listed on the certificate

This agreement does not cover
1. Failures arising from or due to:
a) Failure to comply with the manufacturer’s instructions for use, whether by the named or any other person. This includes failure to clean filters in the case of projectors; not doing this can cause overheating and/or dust ingress).
b) The use of accessories which have not been approved by the manufacturer.
c) The application of an incorrect or abnormal electrical supply or signal lead connection, defects in external wiring or in the electrical connection not forming part of the product covered.
d) Negligent or wilful abuse or misuse of the product covered.
e) Fire, flood, lightning, theft, explosion, or other causes external to the product covered.
f) Scratching or denting or from the direct application of a tool.
g) Accidental damage.
h) Richer Sounds will not cover any damage caused by tearing, scratching, chewing or fouling by animals or insects.
i) Failure to comply with the manufacturer’s guidelines for general care, maintenance and cleaning (such as the regular removal and cleaning of filters on projectors or avoiding aerosol cleaners on screens and lenses).
2. Costs for which the manufacturer, supplier or any other person may be held responsible under the terms of any existing guarantee or warranty.
3. The costs of:
a) Repairs to exterior paintwork/finishes, external fuses or wires, aerials (other than those which are an internal part of the equipment), cosmetic items i.e. knobs, loss or damage to trim etc.
b) Repairs to components subject to wear and tear (such as bulbs for projectors).
c) Repairs to loudspeaker drive units when, in the opinion of the manufacturers, such damage has been caused by overdriving and/or clipping distortion.
4. Repairs carried out by anyone other than Richer Sounds or its authorised repairers.
5. Loss of use of the product covered or consequential loss of any nature.
6. Costs incurred in respect of the removal or reinstallation of equipment.
7. Loss or damage occasioned by happening through or in consequence of war, invasion, act of foreign enemy hostilities (whether war be declared or not) civil war, rebellion, revolution or civil commotion.
8. Destruction or damage to or loss of any property whatsoever or any loss or expense whatsoever resulting or arising therefrom or any consequential loss directly or indirectly caused by or contributed to by or arising from:
a) lonising radiation, or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel.
b) Any radioactivity, toxic or explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof.
9. Screen burn caused by channel logos or other static images.
10. Damage caused by tipping in transit.
11. Loss, destruction or damage directly occasioned by pressure waves caused by aircraft and other aerial devices travelling at supersonic speeds. This agreement does not affect your statutory rights.
12. Richer Sounds will not cover the cost of modifying any cupboards or storage units and work surface where the product is built in which have become obsolete upon provision to you of a replacement product.
13. Individual applications or features on SMART products, and their continued operation are not covered by this guarantee, as manufacturers of the product or providers of the 'apps' reserve the right to update, modify or remove support entirely.


Exceptions not listed on certificate

1. Loan units are not supplied.
2. Remote controls are not covered.


Conditions as per certificate

1. All benefits under the agreement will cease if:
a) If Richer Sounds have any reasonable grounds to believe that your claim is in any way dishonest or exaggerated, your claim and/or guarantee may become invalid and no refund of the cover, or any remaining terms of the cover will be offered.
b) A fraudulent claim is made.
c) The product covered is at any time used for the purposes other than exclusively private and domestic and installed on domestic premises. Commercial, professional or semi-professional use and use on commercial premises is specifically excluded.
d) A cash settlement in lieu of repairs is made, or a faulty unit is exchanged for a different model.
2. Refund or settlement that is agreed in either cash or vouchers shall not exceed the current retail value of the screen or projector which is covered by the 6 Year TV & Projector Guarantee.
3. We will use reasonable efforts to replace a screen or projector with the same make and model. But at our discretion we may have to offer a different make or model which will not be of lesser quality but may vary in brand, model or features and functions.
4. Any replacement screen or projector will come from our available stock which may also include refurbished items.
5. If the Company or its authorised repairer considers the product covered to be beyond economic repair, the Company may at its option replace the product with equivalent or similar product or pay to the named person an agreed sum in lieu thereof, taking into consideration the usage and age of the product and the current market price of a new replacement product. The cost of replacing a part destroyed or damaged or no longer available shall not exceed the manufacturer’s last published price of the part.
6. If the Company accepts there is a claim under this agreement, but there is a disagreement in respect of the amount to be paid then the matter will be referred to an Arbitrator appointed in accordance with current statutory provisions. The Arbitrator must make an award before there is any right of action against the Company.
7. Following settlement of a total loss claim the agreement expires.
8. Guarantee applies in the UK only.


Please note you have the right to cancel your policy at any time up to 45 days from the date of purchase.

Please also note that after the 45 day period, providing no claim has been made, you have the right to terminate your contract at any time and receive a pro-rata refund. Should you wish to cancel/terminate your policy, simply return your certificate to your local store.

VIP Club

6 Year Supercare

For hi-fi, home cinema components and speakers

We offer the best value for money extended guarantee in the world. Just £9.99 on all items under £100, or 10% of purchase price on items over £100.

If you use your 6 Year Supercare, we’ll:

  • Supply you with a free loan unit, so you never have to go without your music/films.
  • Replace any machine that cannot be repaired with a like-for-like equivalent.
  • Offer you free routine servicing and maintenance checks as often as you want.
  • Give you a 45-day cooling off period. If you change your mind within 45 days, we’ll give you a full refund. No questions asked. You may also terminate the agreement at any time during the guarantee period, and get a pro-rata discount.
  • Cover the specified items for 6 years.

As well as all of this, you can claim your money back at the end of the 6 year period if unused. Simply return your unused Supercare policy within one month of the expiration date, and we'll refund the price of your guarantee.

You obviously do not need to purchase an extended guarantee at the same time you purchase your electrical goods, and are entitled to shop around. But we don’t think you’ll get a better offer than this.

To take advantage of this phenomenal offer, simply ask!
(Not available on TVs, portables, Tablet PCs, accessories or projectors)

Click here for full T&Cs of our 6 Year Supercare

EXTENDED TERMS & CONDITIONS OF 6 YEAR SUPERCARE / GUARANTEE EXTENSION

 

In the event of a failure of the product covered please follow these procedures:-

1. Be sure you have checked your product fully by referring to the manufacturer's instruction booklet. Follow the instructions carefully to ensure the fault cannot be corrected by yourself. Failure to operate can often be due to simple circumstances such as the product not being switched on at the mains, being unplugged or a fuse blown in the plug. Also check that batteries (where appropriate) do not need replacing.
2. Contact your nearest Richer Sounds store, who will advise you of the returns procedure. Subject to the conditions and exceptions of cover, your repair will be carried out free of charge.


Agreement:

Richer Sounds agrees, subject to the following conditions and exceptions, to extend the guarantee for the product(s) for the benefit of the bearer within the duration of the extended guarantee which is valid in the UK only, the bearer will not be charged for repairs to, or replacement of, the extended guaranteed product(s) in the event of electrical or mechanical failure. Richer Sounds also agrees to provide free servicing of your product(s) at any time within the guaranteed period (ask for details).

The Company's liability is limited to the lower of the original purchase price of the product or its current value. (Current value means the cost of replacement of the product immediately prior to the time of failure with an item of similar age, specification and condition.)


Conditions:

1. All benefits under the agreement will cease if:
a) A fraudulent claim is made.
b) The product covered is at any time used for the purposes other than exclusively private and domestic. Commercial, professional or semi-professional use and use on commercial premises is specifically excluded.
c) A cash settlement in lieu of repairs is made, or a faulty unit is exchanged for a different model.
2. If the Company or its authorised repairer consider the product covered to be beyond economic repair, the Company may at its option replace the product with equivalent or similar product or pay to the named person an agreed sum in lieu thereof. The cost of replacing a part destroyed or damaged or no longer available shall not exceed the manufacturer's last published price of the part.
3. If the Company accepts there is a claim under this agreement, but there is a disagreement in respect of the amount to be paid then the matter will be referred to an Arbitrator appointed in accordance with current statutory provisions. The Arbitrator must make an award before there is any right of action against the Company.
4. Following settlement of a total loss claim the agreement expires.
5. Guarantee applies in the UK only.


Exceptions

This agreement does not cover
1. Failures arising from or due to:
a) Failure to comply with the manufacturers instructions for use, whether by the named or any other person.
b) The use of accessories which have not been approved by the manufacturer.
c) The application of an incorrect or abnormal electrical supply or signal lead connection, defects in external wiring or in the electrical connection not forming part of the product covered.
d) Negligent or wilful abuse or misuse of the product covered.
e) Fire, flood, lightning, theft, explosion, or other causes external to the product covered.
f) Scratching or denting or from the direct application of a tool.
g) Accidental damage.
2. Costs for which the manufacturer, supplier or any other person may be held responsible under the terms of any existing guarantee or warranty.
3. The costs of:
a) Repairs to exterior paintwork/finishes, external fuses or wires, aerials (other than those which are an internal part of the equipment), bulbs, cosmetic items i.e. knobs, loss or damage to trim etc.
b) Delivery or collection of product(s) taken to a Richer Sounds store for repair.
c) Repairs to components subject to wear and tear, e.g. styli/batteries.
d) Repairs to loudspeaker drive units when, in the opinion of the manufacturers, such damage has been caused by overdriving and/or clipping distortion.
4. Repairs carried out by anyone other than Richer Sounds or its authorised repairers.
5. Loss of use of the product covered or consequential loss of any nature.
6. Costs incurred in respect of the removal or reinstallation of equipment.
7. Loss of damage occasioned by happening through or in consequence of war, invasion, act of foreign enemy hostilities (whether war be declared or not) civil war, rebellion, revolution or civil commotion.
8. Destruction or damage to or loss of any property whatsoever or any loss or expense whatsoever resulting or arising there from or any consequential loss directly or indirectly caused by or contributed to by or arising from:
a) Ionising radiation, or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel.
b) Any radioactivity, toxic or explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof.
c) Biological and chemical attack.
9. Damage caused by the equipment to tapes, discs, hard drives or any other type of software or data storage device.
10. Loss, destruction or damage directly occasioned by pressure waves caused by aircraft and other aerial devices travelling at supersonic speeds.
11. Plasma screens, LCD monitors, televisions, projectors, tablet PCs and portables.
12. Individual applications or features on SMART products, and their continued operation are not covered by this guarantee, as manufacturer's of the product or provider's of the 'apps' reserve the right to update, modify or remove support entirely.


This agreement does not affect your statutory rights.

Richer Sounds agrees on production of a valid certificate and receipt to refund the original Supercare cost within 30 days of its termination date, provided the covered unit has not been repaired or serviced under the terms of the Supercare agreement (stamped redeemed), and that the unit has not been returned to Richer Sounds for exchange or refund.

These terms are not valid for 6 Year TV Guarantees.

Please note you have the right to cancel your policy at any time up to 45 days from the date of purchase.

Please also note that after the 45 day period, providing no claim has been made, you have the right to terminate your contract at any time and receive a pro-rata refund. Should you wish to cancel/terminate your policy, simply return your certificate to your local store.


I haven’t received my extended guarantee

If you’ve returned your product registration card to claim your 6 Year Guarantee then please allow 28 days from the date of posting to receive your Richer Sounds 6 Year Extension Guarantee Certificate. If you have not received this after 28 days, please contact our Customer Service team who will be able to reissue your certificate.


How do I get a refund of my expired Supercare extended guarantee?

You can claim the purchase price of your 6 Year Supercare back within 30 days of its expiry, provided the unit has not been repaired or serviced under the terms of the Supercare agreement, and that the unit has not been returned to Richer Sounds for exchange or refund.

To claim your refund, simply return your Supercare documentation within 30 days of the policy expiry date to your local branch.

Please note, this does not apply to our 6 Year TV & Projector Guarantee.


How do I get a repair under my extended guarantee?

Please see 'My item has developed a fault'.


How can I buy an extended guarantee?

You can add on our 6 Year Extended Guarantee at any point during the manufacturer’s guarantee period. To do so, simply visit or call your local branch or give our Customer Service team a call.