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Welcome to the Richer Sounds Ltd.’s privacy notice.
We at Richer Sounds Ltd., understand that you care how your information is used and shared and we appreciate your trust in us to do that carefully and sensibly. This privacy notice will inform you as to how we look after your personal data when you visit one of our UK stores, place an order by telephone or visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.
PURPOSE OF THIS PRIVACY NOTICE
This privacy notice aims to give you information on how Richer Sounds collects and processes your personal data when you visit one of our stores or one of our websites, place an order with us online or by phone, make an in-store purchase, save your information with us online, register as a VIP member, contact us with a query or concern, or participate in a contest, promotion or survey
Our website is not intended for children and we do not knowingly collect data relating to children under the age of 16.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
CONTROLLER
Richer Sounds Ltd is the controller and responsible for your personal data (collectively referred to as “Richer Sounds”, “we”, “us” or “our” in this privacy notice.
We have appointed a data protection manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data protection manager or customer services using the details set out below.
CONTACT DETAILS
Our full details are:
Richer Sounds Ltd.
Richer House
Hankey Place
London
SE1 4BB
Company registration no. 1402643
Data Protection Manager: Dawn Marchington
Email address: dp@richersounds.com
Tel: Customer Services 0333 900 0093.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
We keep our privacy policy under regular review and we will place any changes and/or updates on our web page and in-store. This privacy policy was last updated on 8th April 2019 and sets out your rights under the GDPR and other UK associated Data Protection laws. Historic versions of this privacy policy can be obtained by contacting us as per the details set out above.
It is important that the personal data we hold about you is accurate and current. Please kindly keep us informed if your personal data changes during your relationship with us. You can contact us with your up-to-date details and we will update them for you.
THIRD-PARTY LINKS
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
(a) analytics providers such as Google Analytics based outside the EU;
(b) customer review providers such as Trustpilot based in the EU.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by clicking on the unsubscribe link provided at the end of each marketing communication or by contacting customer services on 0333 900 0093.
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact our Data Protection Manager if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity |
Type of data |
Lawful basis for processing including basis of legitimate interest |
To register you as a new customer
|
(a) Identity (b) Contact |
Performance of a contract with you |
To register you as a VIP Club Member
|
(a) Identity (b) Email address |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to advise of products and services relevant to your preference and grow our business) |
To process and deliver your order including: (a) Manage payments, fees and charges (b) Process and administration of product 6 year guarantees (c) Process and administration of services i.e. product installation and out of warranty repair service (d) Collect and recover money owed to us |
(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications
|
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)
|
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey |
(a) Identity (b) Contact (c) Profile (d) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
To enable participation in a prize draw, competition or complete a survey
|
(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business and to enter VIP members into prize draws.)
|
To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
|
(a) Identity (b) Contact (c) Technical |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
|
(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical |
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
|
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
|
(a) Technical (b) Usage
|
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
To make suggestions and recommendations to you about goods or services that may be of interest to you
|
(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications |
Necessary for our legitimate interests (to develop our products/services and grow our business)
|
MARKETING
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You may opt out to receive marketing at any time or if you prefer, you may change the frequency of your mailings by telephoning customer services on 0333 900 0093, or in person at one of our UK stores, or by simply clicking the unsubscribe link or change my preference link at the end of each e-communication received.
PROMOTIONAL OFFERS FROM US
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). If you have opted into our VIP membership, we may also use your Identity, Contact and Transaction date to auto enrol you into any VIP promotional prize draws; please note competition terms and conditions can be found on our website.
You will receive marketing communications from us if you have requested information from us or joined our VIP club or provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
OPTING OUT
You can ask us to stop sending you marketing messages at any time contacting customer services on 0333 900 0093 or by following the opt-out links on any marketing message sent to you.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
THIRD-PARTY MARKETING
We will not share your personal data with any company outside the Richer Sounds Ltd. group of companies for third party marketing purposes (without first of all obtaining your express opt-in consent before doing so).
COOKIES
Our website uses cookies. A cookie is a small file of letters and numbers we put on your computer if you agree. These cookies allow us to distinguish you from other users of our website by recording information about your online preferences, remember information about you when you visit our site and compile statistical reports on website activity. These help us provide you with a good experience when you browse our website and allow us to improve our website. Some cookies used are essential in order to provide our services to you. Most web browsers will accept cookies, but if you would rather that we did not collect data in this way you can choose to accept all or some or reject cookies in the preference centre in the 'Cookie Policy section'.
For more information on our cookie policy please see the section below.
CHANGE OF PURPOSE
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact the data protection manager.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Information about our customers is an important part of our business and we are not in the business of selling it to others.
We only share your personal data with the parties set out below for the purposes set out in the table in section 4 above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Please contact us if you require further details of any of the third parties detailed above.
A minority of our third party service providers are based outside the European Economic Area (EEA) so their processing of your personal data may involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact the Data Protection Manager should you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
HOW LONG WILL YOU USE MY PERSONAL DATA FOR?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. A copy of our Retention Policy can be obtained by contacting the Data Protection Manager.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see Your Legal Rights/Request erasure below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have the following rights under data protection laws in relation to your personal data.
If you wish to exercise any of the rights set out above, please contact the Data Protection Manager.
NO FEE USUALLY REQUIRED
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within 28 days from confirmation of requester’s ID. Occasionally it may take us longer than 28 days if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
(a) What is a cookie?
A cookie is a small text file, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive. There are various types of cookies which perform different functions, such as remembering which items you have placed in your shopping basket or recording your browsing habits. The information recorded by the cookie is retrieved on the user's next visit to the site.
For more information about cookies, visit www.aboutcookies.org
(b) Richer Sounds cookies - how to manage cookies
Most web browsers will accept cookies, but if you would rather that we did not collect data in this way you can choose which cookies you would like enabled by selecting 'cookie settings' when the cookie banner appears. You can find out more information about the different groups of cookies we use, and what they do, below. You can also amend your cookie preferences at any point by clicking the 'Cookie settings' button at the end of this section.
(c) How does Richer Sounds use cookies?
On richersounds.com, cookies record information about your online preferences, remember information about you when you visit our site and compile statistical reports on website activity. Some cookies are used that are essential in order to provide our services to you.
During the course of any visit to richersounds.com, your navigation through the site is recorded by a cookie that is downloaded to your device. The information recorded is retrieved on a repeat visit to the site by checking to see, and finding, the cookie left there on the last visit.
Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience. Below we have set out the four categories of cookies that Richer Sounds uses on our website. These cookies are:
• Strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as using the shopping basket to continue to navigate the site when making a purchase. Without these cookies, services you have asked for, such as making a purchase using the website, cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
• Performance cookies
These cookies collect information about how our visitors use the website, for instance which pages visitors go to most often, and if they get error messages from any web pages. They also allow us to record and count the number of visitors to the website, all of which enables us to see how visitors use the website in order to improve the way that our website works. These cookies do not collect information that identifies a visitor, as all information these cookies collect is anonymous and is only used to improve how our website works.
• Functionality cookies
These cookies allow our website to remember choices you make (such as your login details or your choices in relation to our newsletter). Whenever these cookies are used we will notify you before using the cookie, providing more information about the functionality cookie to be used, and how it might improve your user experience. The information these cookies collect is usually anonymised. They do not gather any information about you that could be used for advertising or remember where you have been on the internet.
• Targeting cookies
These cookies collect several pieces of information about your browsing habits. They are placed by our third party service provider [although we may also place a cookie that collects this kind of information]. All of the information that these cookies collect is anonymised, although they contain a unique key that is able to distinguish, for example, individual user browsing habits, or log if an individual user has clicked on a one of our suggested recommendations. These cookies can track your visits around the website, but they do not usually know who you are. They remember that you have visited our website and your browsing habits on our website to improve your experience, so that our recommendations are a better fit for you. This information is only shared between us and our third party service provider. Without these cookies, the recommendations you encounter and user experience on our website will be less relevant to you and your interests.
LIST OF COOKIES WE COLLECT
The table below lists the cookies we collect and what information they store.
Cookie Name | Cookie Description |
---|---|
FORM_KEY | Stores randomly generated key used to prevent forged requests. |
PHPSESSID | Your session ID on the server. |
GUEST-VIEW | Allows guests to view and edit their orders. |
PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history, if you have asked for this. |
STF | Information on products you have emailed to friends. |
STORE | The store view or language you have selected. |
USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
MAGE-CACHE-SESSID | Facilitates caching of content on the browser to make pages load faster. |
MAGE-CACHE-STORAGE | Facilitates caching of content on the browser to make pages load faster. |
MAGE-CACHE-STORAGE-SECTION-INVALIDATION | Facilitates caching of content on the browser to make pages load faster. |
MAGE-CACHE-TIMEOUT | Facilitates caching of content on the browser to make pages load faster. |
SECTION-DATA-IDS | Facilitates caching of content on the browser to make pages load faster. |
PRIVATE_CONTENT_VERSION | Facilitates caching of content on the browser to make pages load faster. |
X-MAGENTO-VARY | Facilitates caching of content on the server to make pages load faster. |
MAGE-TRANSLATION-FILE-VERSION | Facilitates translation of content to other languages. |
MAGE-TRANSLATION-STORAGE | Facilitates translation of content to other languages. |
OptanonAlertBoxClosed | This cookie is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables our website not to show the message more than once to a specific user, no personal information is stored. |
OptanonConsent | Cookie stores information about the categories of cookies the site uses and whether specific visitors have given or withdrawn consent for the use of each category. |
bv_metrics | Used for performance diagnostics (every 1000th user) |
BVBRANDID | Used for product reviews analytics to be correlated to the same user, no personal information is stored. |
BVBRANDSID | Used for product review analytics to be correlated to the same user browser session, no personal information is stored. |
_hjIncludedInSample | Associated with website analytics and services from HotJar (user behaviour statistics). It uniquely identifies a visitor during a single browser session. |
_hjid | HotJar (user behaviour statistics) cookie is set when the customer first lands on a page, used to persist the unique random user ID |
nr-data.net | Set by NewRelic which is used to monitor performance of our website. |
2c.cld | Analyses user activity in order to show to personalised events on the website (recently viewed block, up-sells, related products, etc.) |
vimeo.com | Vimeo (video content hosted solution) Analytics unique id |
pingdom.net | Performance measurement cookie |
BVImplmain_site / network-eu-stg.bazaarvoice.com | Used by our 3rd party partner in providing user driven product ratings and reviews |
product_data_storage | Stores product data related to recently viewed products |
recently_compared_product_previous | Stores product IDs of recently compared products |
mage-messages | Tracks error messages and other notifications shown to the user |
mage-translation-file-version | Facilitates translation of content to other languages |
recently_compared_product | Stores product IDs of recently compared products |
mage-translation-storage | Facilitates translation of content to other languages |
recently_viewed_product | Stores product IDs of recently viewed products |
mage-cache-storage-section-invalidation | Facilitates caching of content on the browser to make pages load faster |
section_data_ids | Stores customer-specific information related to shopper-initiated actions, such as checkout information, etc. |
recently_viewed_product_previous | Stores product IDs of recently viewed products |
youtube.com | YouTube (video content hosted solution) Analytics unique id |
doubleclick.net | Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. |
m.youtube.com | YouTube mobile (video content hosted solution) Analytics unique id |
If you'd like to change your cookie preferences, please click here:
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting our Data Protection Manager or customer services (contact us link)
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Prices valid in store (all including VAT) until close of business on . (Some of these web prices are cheaper than in-store, so please mention that you've seen these offers online.)
E&OE. We are entitled to update the price on the website from time to time to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission on the price published for the goods on our website is wrong.
The price for the goods will be as stipulated on the website at the time when you place your order, but this will need to be validated by us prior to processing your order. If there is a problem, we will inform you of the correct price and will give you the opportunity to purchase the goods at the correct price.
Please note: 03 numbers are NOT premium rate numbers.
03 numbers connect you directly to the store or department you call, and are charged at the same rate as you are charged for numbers starting in 01 and 02. 03 numbers are included in all bundle rates for mobile phones and landlines.
Copyright © Richer Sounds Ltd. 2021