You will be charged an initial charge, which is redeemable against the final cost of repair. This is non-refundable and covers our costs in assessing, transporting and looking after your unit to prepare your quote to repair your product.
Once an estimate is accepted a repair will normally be completed and returned to your local store within our target of five working days (providing that spares are readily available and received with no delays). Any estimate that is given will not be changed without warning. However receiving an estimate is not a guarantee that the work can be completed.
Following the issue of an estimate, if we receive no communication within 30 days, we will contact you a second time in writing. If we again receive no response within 30 days, we will write to you a third time. If a further 30 days elapses with no response we will issue a 14-day disposal notice after which the equipment will be disposed of with no further advice.
If the estimate is refused, you will have one of two options:
• you can elect to collect (have returned) the unrepaired equipment or,
• you can authorise us to arrange disposal of the equipment
Any balance to be paid upon completion of your repair must be paid in full before collecting your unit. This can be done in the store you are collecting your repaired unit from. Any parts used to repair your product will remain the property of Richer Sounds until you have fully paid for the completed repair. A 90-day guarantee will be given on the work carried out upon the successful completion of a repair, effective from the date of collection. This guarantee only covers the work carried out to effect the repair of the item, not the whole item against other unrelated faults occurring.
We reserve the right to cancel any repair for any reason.
We cannot offer any compensation for inconvenience.
Any refund offered will be subject to deduction of our costs incurred.